Having a lot of trouble with our Sbux TL lately. I don’t really want to get into specifics with it, but due to some circumstances, our STL gave our TL the go-ahead to have double coverage at our Sbux for open, mid, and close for a week, since our Sbux would be (and has been) getting absolutely slammed. (S)he knew this and got permission like a month ago, and now the time has come for us to get a ton of business and possibly even increase our future customer base, yet we don’t have double coverage. We don’t even have single coverage, since the Sbux team currently has awful attendance issues, yet none of them have been coached about it or are on corrective action, etc. (I asked our TL about it, who is pretty open about these kind of things, so they admitted they just “haven’t gotten to it.”) Every day that I’ve been scheduled to work in a non-starbucks workcenter, I’ve had to get pulled to Sbux for my whole shift since they’re swamped and there’s only ever one person back there at once, taking a body and hours away from whichever area I was supposed to be in. Our TL never calls anybody in to cover when we have callouts, not sure if it’s because s/he knows no one on our team will even answer, nevermind come in, or for some other reason. Our GSTL and Sbux TL keep pulling random people from other areas that have not a single bit of Starbucks training to cover over there by themselves and having them just standing there serving hot coffee so we don’t have to shut it down.
In addition, our TL has always had issues with ordering, having us run out of core menu stuff and basic supplies even when we’ve had periods where we weren’t so busy, and now we’re swamped so we’re out of pretty much everything. It’s horrible. We really shouldn’t be running out of Classic and have no grande iced cups when we’re the only Starbucks in the area.