Starbucks Team Leaders

CoquiAzul said:
I hate Starbucks for doing this. My SBDM told me that Starbucks isn't doing as well as it wants to fiscally and that's why they keep coming out with these promos so close to each other.
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Yes. That's what mine said too. How is the training going for the sunset menu? What a pain in the neck.
 
CoquiAzul said:
If you want to be well balanced and fully understand your business then you should work weekends and close. If you're okay not knowing what goes on during those times then by all means don't work weekends or close.
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I see. I only ask because I'm thinking Of transferring to a different store because I feel like my team lead has no idea how to manage a team. She gives herself the weekends off and never has closing shifts. It's kind of frustrating to everyone because she always gives herself the early shifts at the slowest times. I recently got my review from her. It frustrating getting a review from someone who I've hardly worked with. My performance is based on what her favorites tell her about me and I don't think this is right. I've also asked her numerous times to be trained as a 'trainer' and I've heard nothing back. Instead I have to train all the new people because she "doesn't have the patience to train new people".

Sorry I'm rambling...I just wanted to know if this was right for a team lead to do...
 
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Tayto said:
I see. I only ask because I'm thinking Of transferring to a different store because I feel like my team lead has no idea how to manage a team. She gives herself the weekends off and never has closing shifts. It's kind of frustrating to everyone because she always gives herself the early shifts at the slowest times. I recently got my review from her. It frustrating getting a review from someone who I've hardly worked with. My performance is based on what her favorites tell her about me and I don't think this is right. I've also asked her numerous times to be trained as a 'trainer' and I've heard nothing back. Instead I have to train all the new people because she "doesn't have the patience to train new people".

Sorry I'm rambling...I just wanted to know if this was right for a team lead to do...
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Your TL is super lucky. When I was a SBTL, I had to work every other weekend and close one night a week. Of course, not all stores are the same...
 
The SBTL I started with worked every other weekend (opposite the FATL), opened 2 days, closed 2 days & worked a mid.
The second one I had worked mids all during the week & seldom worked weekends.
The current one works every other weekend, opens 3 days & closes 2.
 
Yetive said:
Yes. That's what mine said too. How is the training going for the sunset menu? What a pain in the neck.
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I had my team read it but we haven't received the cups yet or made the drinks. We have been so busy lately. SAR with coconut milk? Have you guys been plagued with this?
 
Yeah, the coconut milk thing started about 6 weeks ago here. I told My DM and he thought I was kidding. Also make SAR with lemonade alot.
 
It's so annoying. I had to order 4 boxes of coconut milk because of this drink. I made sure my team was ringing this drink up correctly so we can at least increase our sales.
 
Your store is so much busier than mine, but we were already going through 2 or 3 boxes of coconut milk before this drink. I think coconut milk is taking over for soy at my store.

Hey maybe CLR with soy milk :(
 
Wow sounds like coconut milk does better at your store than mine. Before we wouldn't sell it as much as soy but now with this drink being all over the news and social media, it has exploded where now I need to make sure I order coconut milk every week.
 
had my first guest come up and order just a plain SAR and then say, "I thought this came with coconut milk?" noooope. obviously I 'made it right,' but I did clearly explain that coconut milk is not default and would be an upcharge next time. oh well. at least she liked it.

we have a TON of coconut milk, so I'm actually not too displeased that this is happening. gives us a reason to use it.

now, the fact that the dairy vendor totally stiffed us on heavy cream? not so cool. I went through two days out of both lemonade and whipped cream. plus the corporate store down the road from us is closing early every night until the 16th for their renovations, so we're already getting higher business. glad I've got a four-day vacation!
 
Someone should have gotten whole cream for you from a grocery store then. We have had to do this before.
 
I'd have done it myself if I'd had a lunch break or coverage. we did manage to trade for some from the corporate store down from us when we first noticed we were short, as they needed to borrow some things as well, but it ran out within three days. I guess I should have taken it up with the LOD. if I'd had to go dark to run to the store for cream, maybe they'd finally have a chat with our vendor, who is notably awful.

I think the real issue is that no one on my team seems to understand that we don't need to make eight whips at once. the amount of cream we waste is appalling. our TL put up a sign asking everyone to please limit it to having four total made at a time, but it didn't achieve anything.
 
Our milk vendor isn't great either. Our PA is awesome though. If the vendor shorts us on whole cream, she will bring all of what there is to us. A couple of your ETLs should have pcards and should be able to go get you whole cream. Don't go dark.

Also, when you are TL, :D hold your team accountable.
 
radiochu said:
I'd have done it myself if I'd had a lunch break or coverage. we did manage to trade for some from the corporate store down from us when we first noticed we were short, as they needed to borrow some things as well, but it ran out within three days. I guess I should have taken it up with the LOD. if I'd had to go dark to run to the store for cream, maybe they'd finally have a chat with our vendor, who is notably awful.

I think the real issue is that no one on my team seems to understand that we don't need to make eight whips at once. the amount of cream we waste is appalling. our TL put up a sign asking everyone to please limit it to having four total made at a time, but it didn't achieve anything.
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Whomever is tl for dairy can hustle the milk vendor. They can call and ask for extra cream and score them red til is working. We've had this issue with egg nog.
 
signingminion said:
Whomever is tl for dairy can hustle the milk vendor. They can call and ask for extra cream and score them red til is working. We've had this issue with egg nog.
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I've called the vendor as well when we weren't receiving any milk, all of market was empty and we were running low. Needless to say, when different leaders in the building are calling and chewing out the vendor, miracles happen.
 
signingminion said:
Whomever is tl for dairy can hustle the milk vendor.
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hmm, now there's a question... I'm not sure who is in charge of dairy, or any of market. I only ever work with ETL-GE, ETL-AP, ETL-HR, a SRTL in softlines, and our STL as LODs or really leaders in general. ETL-GE would probably get after them though. he's our ETL, and he's also a hardass when it comes to people not keeping their commitments.

"when" I'm TL, haha. I like it :p my current TL just deleted all us baristas from her Facebook friends citing 'development,' and she's been shadowing our STL, so maybe!
 

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