To be quite honest I don't think your STL is reading his email very carefully. My STL sent me some forwarded communications early this week about Mywork2.0 and the printer setup. There is also a how-to if you take the time to search it on workbench. I know every single ETL in my store got the same communication I did about the new setting on the printer but I went in on Wednesday to a sh*t-ton of questions about why the printers weren't working. I get cranky sometimes so my response was a bit asshole-ish: "Did you read the email about the new app? It's in there. 3 sentences." Most of them see something about a new app or devices and delete "because it's GE responsibility". -__-