I don't understand Target's strategy with focusing TMs to up sell. First the FR becomes a selling station (which hasn't had success in my store), now this post.
As a SL TM, I answer a bunch of questions and always ask guests if they need help, but I don't stalk them. Frankly, stalking isn't what I was hired to do. And, at least in my store, my TL and management judges my performance based upon other factors like the mess of my zone, re-shop, and have I pushed product to the shelves, especially in babies/infants where diapers and food fly off the shelves. Currently my management isn't measuring or even knowing how much more product is being sold because of my efforts on the floor.
Frankly, if my check reflected a commission from sales like other high-end stores, I'd be happy to stalk guests. I know folks who work at a nationally known chain that begins with "N" who make $80-100k annually. All they do is sell because that is their job. If Target wants this model, then they need to hire "sales" people for various departments who are compensated for their sales. Of course, that model doesn't really work well with lines of cashiers for most of the store.
And, of course, Q4 is just the perfect time to roll out a new sales model, especially with seasonal workers..........
