To that one guest

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TTOG: we're not supposed to hold game systems but we did for you for one hour. You came in an hour and a half later, just as we were selling it to the person in front of you.

You flipped shit. Freaked out. Screamed at everyone that you'd just go to Wal-Mart cause they would price match.

If I'd been an LOD, I would have offered to escort her out the front door so she could get there faster. They can have her business.
 
Forhyre said:
TTOG who decided to pay his $500 REDCard bill in ones, fives & tens, all in a single large wad, I hate you very much. That was a lot of cash to put in that drawer and I am certain I may have been off $5 or $10 in my counting.
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Anytime there are any bills over 4, I'll lay it out in front of me in some denomination. So each pile is 50 total. Only really works in guest service though where you can keep it out of reach of prying hands.
 
Lady. We had a bomb threat this morning. Every single cart that got abandoned had to be searched and deemed safe before we could open again. No, we do not have your cart, nobody cares about how long you spent searching for each of your stupid items and if it was the last one, we just care that we're all still safe and employed. Fuck off, and I'm really sad my GSTL only gave you a verbal beatdown instead of calling AP on you and having you pitched out after the shitfit you were throwing.
 
To those moms (& you know who you are): Why do you think it's OK to bring your sick kid in a store to fling germs everywhere? You pull up to my counter (either FA or SB) & let junior cough, sneeze & hack all over my cups, napkins, etc. It's even worse when your cart is so close he begins grabbing things with his germy hands.
I guess you don't want to stay home with a sick kid but it's not like you'd be isolated socially (thanks to FB).
I can only hope you come down with it next. Real soon. Like, tomorrow.
 
Sir, I know the Flexible Fulfillment process is a hard process to grasp (You select item(s), TM pulls item(s), you receive email stating item(s) has/have been pulled), but I am not your personal errand boy. It's not my fault that you didn't understand a three step process and decided to leave immediately after sending putting your orders in. I have far more pressing matters (helping people in electronics, by myself, who actually shop themselves) and I hope that you enjoyed your visit as the TM pulling the Flex wasn't familiar with the process and was far behind what we usually are. Maybe if you actually treated my fellow TMs with respect, maybe I would have been more willing to try and help.

Hope you have a great day!!
 
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TTOG:

Most people are pretty grateful when I take the time to pull something from the backroom for them, but apparently having to grab a big-ass item from high up, unbox it, and quickly dispose of my cardboard so I can hold said big-ass items-that-you-might-not-even-want is enough to warrant you whining to one of our GSAs about how long it's taking.

Oh, and I could tell by the tone of your voice that you were going to be one of "those guests."
 
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No worries. It wasn't the first and it certainly won't be the last. Try this: make eye contact with the guest and say, "Here are your three bags." Or better yet, gather the bags and place them in the guest's cart. They love this! And it improves your VIBE score.
 
Retail Girl said:
We get a lot of those. I hate those. And it makes me snicker when we don't have the item and the guest complains they made a trip for nothing. Umm...how about waiting for (or in some people's case actually reading) the second email!
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we get a lot of this too. we also have a lot of TMs who don't know what they're doing and still get tasked with bringing up FF orders, so we get a LOT of lost items. I always have a brief moment of panic when a guest comes in and I can't find them in MyGO. and then you ask if they got the email that said it was ready, and they immediately whine that they didn't know they had to.

this does remind me of a guest we had yesterday though. yesterday, when everyone was already keyed up and working in a state of mild confusion since we closed for three hours in the middle of the day for a bomb threat. I was coming back from having gotten stuck at the service desk for 30 minutes to see one of my cashiers being accosted by a guest demanding to speak to the store manager. she did not want to speak to me, thankfully. after verifying that our STL was gone I called the LOD over and made myself scarce as quickly as I could because Holy Cow. I saw said LOD in the break room later and turns out this lady's issue was that she saw on .com that we had exactly one of the item she wanted left in stock, so she drove 40 minutes to come get it and we didn't actually have it.

did she call to place it on hold? no.
did she even call to check that we had it? no.
did she place a (FREE) FFA order for it, to make sure it would be claimed for her before she drove up? no.

the item in question was a pair of Frozen pajamas. like hell we're going to have those in stock the week before Christmas. she demanded that the LOD pull up .com on a computer - didn't want to see it on her myDevice, it had to be A COMPUTER. crowed that it showed one in stock. didn't seem to understand that just because it said we had one, that didn't mean it hadn't been stolen or wasn't walking around in someone else's cart on the floor. 'you expect me to believe that in 40 minutes it's no longer here?' well... yes. then she acted shocked when the LOD told her we don't update the stock levels online ourselves. demanded to know what we were going to do to make sure the item got to her house. um, sorry, absolutely nothing, the item is discontinued and out of stock online. and your excuse that you have a job and don't always have time to shop doesn't really mean anything because I'm pretty sure you had some point in the past two months where you could have sat down at your computer and ordered it, even as an in-store pickup. you can buy Christmas presents even when it isn't December. surprising, I know.
 
TTOG (AKA bitch from hell): Get the hell over yourself and lay off the new cashier. Poor guy is only on his 2nd night up front and you're giving him hell about a $3-4 difference in the price of a ham. Then you bitch to high heaven about it taking a while for a GSA or GSTL to come over even though you can clearly see everyone is with other guests. Don't get snippy because you think you're first priority. It kind of gets busy in the early evening, keep ya panties on.
 
To That One Guest: Every time you come in you ask me if I am a greeter just because I say hello. I'm not a flipping greeter. I'm security, and no, I am not going to show you what is on the monitor of my podium no matter how much of my personal space you try to evade while drunk.

To That One Pair of Guests: I neither said 'hello' when you entered, nor watched as you exited because of the color of your skin. There was no need to be so blatantly disrespectful in public by staring me down and loudly saying, "Oh, look at that white girl. Staring at us like a hawk. Everyone in here staring at us like this or that... blah blah blah." Please, it was just a 'hello' and 'have a nice day', not a staring contest. It's part of my job to greet everyone, and also QUICKLY assess what is in someone's cart as they come up to the doors. I do it to everyone. The bulk of my attention was on a group of kids in the Starbucks behind you anyway...

I get my fair share of fun commentary, insults, etc., while I am posted in the front either doing receipt checks or at my podium. Can I just do my job without people always assuming the worse? Geesh. Unless you're doing something wrong, just either ignore or reciprocate my greetings/fair wells, and allow me to take a quick look at your receipt if I ask. Let's not make a big deal out of everything I say or do...
 
To that one guest: As soon as you began ordering your drink, the headache started. You had to layer detail after detail....soy, decaf, just half a pump....no more than that (you're still getting charged for the syrup, lady), not TOO hot...but hotter than kid's temperature....how hot does it go? Oh, no whip because you have a dairy problem & yadda yadda yadda as the line behind you continues to grow..
I think your hat is on too tight & no, we don't care about your life.
Really.
To those other guests complaining about having ALL this shopping to do: I would love to be able to take days off & go shopping with my friends. It REALLY pisses me off that I can't & you asking me if I got MY shopping done was a slap in the face.
I hope all your credit cards melt from the friction.
 
TTOG- I am so glad that Spot could play host to your reunion with your childs teacher from several years ago, I am also glad to know that Suzy is doing great this year in school.... ( I know this cause you were talking to damn loud). However, don't stand in the middle of the aisle talking...people are trying to shop and work...move over to the side. When. I said excuse me ( I was trying to come through with a tub) you looked at me as if I turned my ass up and farted in your face ....all you had to do was move over a foot to your left . Like Beyoncé said....to the left ...to the left..
 
Retail Girl said:
We get a lot of those. I hate those. And it makes me snicker when we don't have the item and the guest complains they made a trip for nothing. Umm...how about waiting for (or in some people's case actually reading) the second email!
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I had one of these today...it was for an ornament. I looked all over for that damn thing....never could find it
 
tgtguy said:
Retail Girl said:
We get a lot of those. I hate those. And it makes me snicker when we don't have the item and the guest complains they made a trip for nothing. Umm...how about waiting for (or in some people's case actually reading) the second email!
Click to expand...
I had one of these today...it was for an ornament. I looked all over for that damn thing....never could find it
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Was the guest in the store waiting? I had a guest yesterday insist they get their item NOW. Because they were in the store and *certain* they had gotten the confirmation email. Uhh...they hadn't. The item hadn't been picked yet. So I told them the item wasn't ready yet. But they were, so they wanted me to process it for them. I explained I couldn't do that. The GSTL told me to call the backroom and ask them to do it. The backroom pointed out they had an hour deadline and were well within that and weren't going to drop everything for me. And the guest wanted their item. Now. And I wanted a stiff drink. Now.

When the hell is this holiday season over?
 
To the guest who saw me struggling with two handbaskets of cosmetics EXFs: Piss off. 1) I'm already staying late when I don't want to be. 2) I told you the labels on the Christmas tree boxes were the price, to which you responded with "Is that with the 50% off?"

This indicates to me that you are incapable of doing simple math and that you want me to throw numerous Loreal lipsticks that are not your shade at you until you go away
 
TTOG who got mad at me and rolled his eyes when i forgot to give him his 5 cents back... im sorry but you and your girlfriend fighting in front of me and then giving me a bunch of tens and twenties and ones and making me count them and then talking to me and arguing with your girlfriend and then telling me to give you back two ones because you had change and on top of me being tired as hell really made me forget but you dont have to be an ass. im sorry it was a simple mistake and i gave you your five cents back
 
judgemental said:
TTOG who got mad at me and rolled his eyes when i forgot to give him his 5 cents back... im sorry but you and your girlfriend fighting in front of me and then giving me a bunch of tens and twenties and ones and making me count them and then talking to me and arguing with your girlfriend and then telling me to give you back two ones because you had change and on top of me being tired as hell really made me forget but you dont have to be an ass. im sorry it was a simple mistake and i gave you your five cents back
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it's five cents what a fucking cheapass
 
To the guest today who attempted to pull that standard coupon fraud bullshit with me: I have to admit, I enjoyed that the instant I started ~reading the coupons~, as well as pointing out that they don't match your items, you instantly started pulling them back off the mismatched items in the rest of your transaction and then told me you "changed your mind" on basket full of trial sized lotions. It was pretty amusing.

Further, it's likely you chose my lane because my appearance gives off an air of apathy, but I'm glad you did, because any other cashier probably would have let you slide.
 
TTOG: You are are shopping at Target, not Kmart, dumbass! Your friend isn't any better than you given that he thought he was at Wal-Mart before you 'corrected' him. Just how you all managed to get into the building in the first place is beyond me.
 
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to whatever guest decided they didn't need that single anonymous sock, and whatever team member accepted it into the reshop bin for me to find god knows how much later -
  1. why?
  2. why???
  3. one single solitary sock
  4. why.
  5. oh god was someone wearing it ew ew ew ew ewwwwwwwwwwwwww
 
poglet said:
to whatever guest decided they didn't need that single anonymous sock, and whatever team member accepted it into the reshop bin for me to find god knows how much later -
  1. why?
  2. why???
  3. one single solitary sock
  4. why.
  5. oh god was someone wearing it ew ew ew ew ewwwwwwwwwwwwww
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Remind me to toss single condoms in your reshop cart.

(Someone might have "worn" them)
 
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