To every single guest who called the store yesterday: calm the fuck down. We are two weeks out from Christmas. We are busier than anything. We are actually serving the guests who made the effort to come into the store to look at the products and buy something. You are not going to jump to the head of the line for service simply because you are on the phone. So either get over yourself and expect to wait, or come into the store and look for the item/price yourself (or with our help).
THIS. The other day, there was a guy who called to ask if we had something in stock, (it was in very high demand and has been sold out for about a month now), and this is how the conversation went:
"I'm sorry sir, we're out of stock"
"You're out of stock? Do you know when you'll be getting more?"
"I'm sorry, I don't. They're in very high demand, so even if we had them in stock, you wouldn't be able to put it on hold. You would have to come to the store and get it."
"So...can I place an order for one?"
"Unfortunately, no. We're out of stock."
"So how can I get Target to place an order for me?"
" You would have to go online and do that, sir."
"You can't just place a shipment for one and have it sent to my house?"
"No sir, we don't do that, you would have to go online and place the order yourself if it's in stock at another store."
"OK, you've been very helpful, thanks."
At least he was polite.