The other night, I put a guest call on hold so I could check my mydevice for the item he was looking for.
*older woman walks up to the fitting room counter while I'm looking on the mydevice, and I look up, asking how I can help her.*
Guest: "where can I find (I forget)?"
Me: "It's kind of in an out-of-the-way spot. If you'd mind a waiting a sec, I'll show you." *Finds what the guest was looking for on the mydevice and picks up the phone to tell him it is in stock. Guest thanks me and hangs up, then I told guest standing next to me to follow me*
Guest: *laughs* "I thought you were making me wait for you to finish your text message."
Me: *smiles* "Ma'am, I wouldn't make you wait if I wasn't helping another guest on the phone."
First of all, does a mydevice look anything like a cell phone? I don't think so. Second of all, the last thing I would've needed was for this guest to complain to the LOD that night, who happens to be our strictest, most no-nonsense ETL.