I got cheeky with a guest tonight. A guest had come in, returning an unopened perfume. I wondered if it was stolen or not. Perfume is a high theft item, no receipt of course, claimed his mom got it for him, he was here late at night, and he was wearing baggy clothing, and had a backpack and reusable bag with him. So...probably. But, whatever, it's just one, it's not even $30, I can't exactly prove anything, so I go ahead and return it, and giving the guest his gift card.
About 15 minutes later, he comes back up to guest service with some stuff he just bought. Here is how the conversation went, more or less.
GUEST: *hands me bag with reciept* "Hey I'd like to cash this out."
ME: *looks at reciept* "Okay, well it's going to make me put it on a gift card, but I can cash out the gift card."
GUEST: "That's the only way you can do it?"
ME: "Yeah"
GUEST: "Okay, well can you cash out one more?"
ME: "It's one gift card cash out per day, per guest."
He sort of made some mumbley small talk while I cashed out his gift card. Basically asking if there was a law about cashing out gift cards.
ME: "Yes but our store policy is one per guest."
GUEST: "Can I see where it says that?"
ME: "I don't have anything that says that, but it's still the policy we have. He have to do that because we get a lot of fraud activity with gift cards."
GUEST: "Oh? Like what?"
ME: "All kinds of stuff!" (vague on purpose)
GUEST: "Well the other Target did 2 and-"
ME: *interrupting* "That's other store, in this store it's one."
At this point he attempts to try and bully me into cashing out more cards. He kept saying "I don't believe you." and he kept saying things like, "Man so you like, RUN guest service huh! You the only one who works here? You run this place?" I didn't have any response, and just stared at him, eventually saing, "Okay...sooo, are we done?" We just went back and fourth of me finding new ways of wording around why I wasn't cashing out any more of his gift cards. I stopped answering his questions at this point, "I already told you no. I already explained that to you." Eventually it leads to him threatening to "get me in trouble" like I'm a fucking child.
GUEST: "Well what if I told your manager you already cashed out 3?"
ME: *confused* "Uh, well I don't think she'd believe you!" (lol)
GUEST: "What, would that get you in trouble? Maybe she'd do it then if you already did 3."
ME: "But I didn't, I only did one."
GUEST: "Well that's not what I'll say."
ME: "Okay, well I mean it's kinda your word against mine."
GUEST: "Nuh-uh! I got proof! I got receipts."
ME: *more confused* "Uh, what? How? There's cameras everywhere. All I did was your return."
GUEST: *gets confused* "Oh wait, weren't you....you were here, wait...what?" (he must have been stoned or something)
ME: "If you want, I can call my manager right over here for you!"
At this point he just resorted to basically begging.
GUEST: "Please? Come on, just do it, what's one more? Why not? Be nice. Why?
And at this point I couldn't hid my frustration anymore, I put on my "mommy voice" and talked back to him like I was scolding a child.
ME: "NO! I already told you no! I already explained this to you."
He finally gave up, and returned his other stuff I didn't even notice he had, which must have made up the rest of his gift card. I process it, and give him a gift card. and tell him to have a "Wonderful night." I love doing that because it always irritates the shit out of frauders or rude people.
GUEST: "Where's the nearest Target?"
ME: *shrugs shoulders* "You know...I couldn't tell yah."
