TTOG
YOU MOTHERFUCKER! An elderly man came in wanting to pay his bill. I greated him, and asked if he had a payment. He said nothing, and just put his papers on the counter. Okay. Whatever. Maybe he just didn't hear me.
Next, I ask him, "How much?" For his payment method. He still says nothing, and then drops $100 on the counter. Okay....so I process his payment for $100.
I print his receipt and slide it over to him. (I don't hand things to rude guests) He then gets mad and demands where his change is? I got confused and said, "your payment was $100?" He tapped his paperwork saying it's $43. I got irritated and told him, "Sorry you didn't answer me when I asked you!" BECAUSE WHAT THE FUCK, YOU FUCK!!!!! COMMUNICATE!!! SHIT FACE!!! So of course, I post void and redo the payment, give him his change, and off he goes.
Okay, that pissed me off, but I got over it pretty fast once I got some caffeine in me. Fast forward a few hours and an LOD asked me if I did a $100 payment for an elderly guest. I said yes. Turns out his son called and made a complaint accusing me of taking advantage of his dad. Thank fucking God the Leadership in my store is amazing and asked what was going on rather than just taking the son's word. The whole thing blew over.
However, I on the other hand, am boiling mad. The audacity of this old man to be a total fucktard and not even speak to me when I ask him a question, then go around and make such an accusation, when it's purely his fault. I haven't been so pissed at a guest in ages. I'm so mad I want to rip my skin off with a fork to get this feeling of disgust off me. This ruined my whole day.