To the PITA guest who tried unloading her ENTIRE cart (which was overflowing) when we were short-staffed because of a meeting today(& no-one was available for back-up because they were all in the meeting):
1) there are 3 guests behind you patiently waiting 2) NO, you don't "always pay for your wine back here", we always tell you you can't and you usually say "oh, just forget it then!" and get pissed! 3) go ahead and go somewhere else....I've been hearing you threaten that for YEARS and yet, here you stand before me 4) No, this ISN'T one of our $4 generics...NO, not ALL generics are on the list...NO, I don't have to "double check it", I already KNOW & 5) just pay and leave, I have 3 in-store waiters to type, 2 more to finish filling, the phone ringing off the hook (keeping the RPh occupied), and 3 people waiting to pick up their meds behind you, I don't have the time or patience for your BS today!
To those guests standing behind her: thank you SOOOOO much for being understanding! Especially the one who said "if that's how she is sober, I'd hate to see her AFTER she finishes that wine! Maybe she should think about Xanax instead of wine..." You made my morning a little more bearable
To the guest who tried to tell me "the girl I spoke to this morning said I only needed the ID number".....next time, make a note of the NAME of the person to whom you're speaking and make sure you're not speaking to the SAME person when you feed them a line of bull. I CLEARLY told you what you needed (ID, BIN, & Group #)...I even told you the BIN would be a 6-digit number!!! Although, I wish I had a picture of your face when I called you out on it....I think it was the same shade of red as my shirt! :blush: