redeye58
Hasta Ba Rista, Baby!
- Joined
- Jun 9, 2011
- Messages
- 21,314
It's a combination of copyright & fed trade laws.
Because anybody can burn a copy of anything on a disc, you never take one back that's been opened unless it's to exchange it for the EXACT same thing. Otherwise you'd have people returning 'defective' games, DVDs, CDs, etc as soon as they could burn a copy & eventually the artists/producers/creators would stop selling their mechandise at your store.
Hence exchanging an opened item, you OPEN the replacement item BEFORE it leaves your store to deter them from simply going to another store & getting a full refund for an unopened exchange.
The only exceptions as noted in earlier posts is exchanging it for the EXACT item in another format - ie: DVD vs BluRay, PS3 vs Wii, etc. Even then, you STILL unwrap & open the outgoing merchandise.
Because anybody can burn a copy of anything on a disc, you never take one back that's been opened unless it's to exchange it for the EXACT same thing. Otherwise you'd have people returning 'defective' games, DVDs, CDs, etc as soon as they could burn a copy & eventually the artists/producers/creators would stop selling their mechandise at your store.
Hence exchanging an opened item, you OPEN the replacement item BEFORE it leaves your store to deter them from simply going to another store & getting a full refund for an unopened exchange.
The only exceptions as noted in earlier posts is exchanging it for the EXACT item in another format - ie: DVD vs BluRay, PS3 vs Wii, etc. Even then, you STILL unwrap & open the outgoing merchandise.