To the two guests from out of the area who came into the store before closing, you stood at the service desk for an hour, you threatened to kill yourself, almost knocked yourself out with the phone, and started crying. You are the reason I LOVE working with the public.
To that one guest
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RightArm
2 Many Hats...
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Sounds like you had quite the night. My condolences.... That's like that one time we had a drunk come in demanding our GSTL refund money on something he bought at another store. I don't remember all the details but he was cussing out our GSTL at the top of his lungs. The LOD was called in and eventually just gave him what he wanted to get him out of the building. There was unfortunately no AP on duty that night. ><
mrknownothing
purveyor of things
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To that one guest whose debit card was declined: We. Have. No. Control. Over. That. If your bank is blocking your card, it would be far more useful to contact them instead of swearing up a storm at my GSTL.
lovecats
Free At Last!
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I like it when they look at you and ask why like we know something they don't. I always wanted to tell them (but never did) that I have a button on the side of the register that I can press and it declines your card or check. I only do it if I don't like you and I DON'T LIKE YOU!:spiteful:
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had a regular guest run up to me pull up his boxers and go, "WHERE CAN I GET THESE!?!?!?" every time he comes to Target he says/does the funniest things.
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had a conversation with a guest who was buying a bunch of hockey merch. i jokingly said "i'm not the only person who likes hockey?? sweeeeeeet!" and we talked for a bit about some teams & the playoffs. kind of a cool 'vibe' moment.
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To the two guests who signed up for their RedCards this past night with me:
Guest #1: Thank you so much for going ahead with your application despite your VERY legitimate concerns for your identity's and security being safe ( it was kind of a standout situation ). You were very nice and very straightforward, and your young child was more than cooperative throughout the whole thing. Hopefully your life will be on a positive trajectory from here on out, and i really do hope you enjoy shopping our store, and using your card...
Guest #2: I dunno WTH took ya so long, since I've been ringing you up since....before anyone ever heard of "One Direction" *shudder*, we'll put it like that, but THANK YOU for my second RC of the night! Good lord, I only see you three times a week, you should save $100 before i MAKE my next $100...
Guest #1: Thank you so much for going ahead with your application despite your VERY legitimate concerns for your identity's and security being safe ( it was kind of a standout situation ). You were very nice and very straightforward, and your young child was more than cooperative throughout the whole thing. Hopefully your life will be on a positive trajectory from here on out, and i really do hope you enjoy shopping our store, and using your card...
Guest #2: I dunno WTH took ya so long, since I've been ringing you up since....before anyone ever heard of "One Direction" *shudder*, we'll put it like that, but THANK YOU for my second RC of the night! Good lord, I only see you three times a week, you should save $100 before i MAKE my next $100...
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Oh, and to the elderly lady who insisted upon telling management what a "sweet girl" I am (!!!), and how "lucky they are to have me" and all that...
Thank You. You, yourself, were an absolute joy to deal with today, even before you started in on the flattery. You were patient, and kind, two rare traits these days IMHO.
That said, despite whatever you say, the odds are largely against management thinking I'm a sweet girl.
That's okay, though.
I don't remember the last time anyone referred to me as a "girl', ( well, not without yelling out, 'OYE! SHOP...' ) so the [-]311 with it!!!
Thank You. You, yourself, were an absolute joy to deal with today, even before you started in on the flattery. You were patient, and kind, two rare traits these days IMHO.
That said, despite whatever you say, the odds are largely against management thinking I'm a sweet girl.
That's okay, though.
I don't remember the last time anyone referred to me as a "girl', ( well, not without yelling out, 'OYE! SHOP...' ) so the [-]311 with it!!!
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I like the people who voice intelligent, well thought out, concerns, who are willing to listen to the answers and are not convinced the black helicopters are coming at any moment.
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We had one of those at the pharmacy the other day....he brought up an item and SWORE the tag said a different price....turned out he was looking at the price was for the item BELOW the one he was purchasing. You know, because we put the prices for the items on hangtags BELOW the items :huh:
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I guess we had one of these at my store the other day as well....the GSTL told him to leave in no uncertain terms
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I guess we had one of these at my store the other day as well....the GSTL told him to leave in no uncertain terms
Seriously, at what point has that kind of behavior ever seemed justified, acceptable or productive?
There have been any number of times when I have been frustrated, angry and felt mistreated by an employee of the company that I was doing business with but I never thought yelling and swearing would solve my problems.
I tend to be a loud, friendly person as a general rule.
In fact my wife and kiddos often hush me in public when I get over exuberant but that's because I'm happy and having fun.
They can tell when I'm angry because I get quiet and my voice drops to a tightly controlled whisper.
Yelling and screaming just pisses people off and shuts down any chance you might have of getting any help.
mrknownothing
purveyor of things
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I guess we had one of these at my store the other day as well....the GSTL told him to leave in no uncertain terms
My GSTL pretty much guest serviced him out the door after he used his credit card instead because he was still ranting away.
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Honestly, people-all the hollering, swearing, and stomping around might make you feel better ( temporarily ), but ultimately, no real good comes of it.
You just embarrass yourself, raise red flags in everyone around you, and potentially get yourself involved with the local, state, or federal authorities.
( Though I do have to say that some part of me always thought it was twistedly, ironically funny when some guy would flip out, cursing up a storm, veins popping, spittle flying....and then have to shamefacedly encounter me at least once a week thereafter at the checkout/customer service desk/etc... )
( Only once in my life have I ever worked for an employer that permanently 86'ed a customer, but it was totally justified. Mind you, it was also a small business... )
You just embarrass yourself, raise red flags in everyone around you, and potentially get yourself involved with the local, state, or federal authorities.
( Though I do have to say that some part of me always thought it was twistedly, ironically funny when some guy would flip out, cursing up a storm, veins popping, spittle flying....and then have to shamefacedly encounter me at least once a week thereafter at the checkout/customer service desk/etc... )
( Only once in my life have I ever worked for an employer that permanently 86'ed a customer, but it was totally justified. Mind you, it was also a small business... )
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Just the fact that this happened at about 2:30 a.m. tells you this definitely didn't happen at Target.
My support manager and a couple of coworkers and me were sitting in the breakroom on our lunch hour when the cashier comes on the walkie and says "I thought I had seen everything but there are girls trying on clothes in one of the grocery aisles."
Yes, because our fitting rooms are closed overnight, these customers take it upon themselves to try on clothes in the middle of the store. I am so glad I didn't see it happen but I'm sure our security people escorted them out. They'd already busted a shoplifter earlier in the shift.
My support manager and a couple of coworkers and me were sitting in the breakroom on our lunch hour when the cashier comes on the walkie and says "I thought I had seen everything but there are girls trying on clothes in one of the grocery aisles."
Yes, because our fitting rooms are closed overnight, these customers take it upon themselves to try on clothes in the middle of the store. I am so glad I didn't see it happen but I'm sure our security people escorted them out. They'd already busted a shoplifter earlier in the shift.
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I'm sorry that you found a magazine that you felt was inappropriate at the checklanes. I do agree it probably should not have been up there and guess what? IT WASN"T SUPPOSE TO BE. I don't know how many times I had to tell you that we didn't have it set at the checklanes but it was to be back in the back and someone must have just set it there. I can't help it if other guests put something you don't like in your line of vision. Please don't accuse me of corrupting our youth. I'm probably one of the last people that would do that.
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Okay, when I am processing a return for you, and I tell you that your item doesn't show up on any of the cards you give me, and you spend at least 30 minutes with a guest service team member, making them call about your redcard because you think we are at fault... only to walk away frustrated and come back 2 hours later with the receipt saying you paid with cash...
Oy vey. Seriously people, why don't you just A) Look for the darn receipt in the first place! B.) Listen when I am explaining to you the situation, instead of trying to talk over me and use meaningless invalid arguments or C) Just take the store credit and stop wasting my time!!
Know it alls are such a drag. "Ohhhh, so you wouldn't believe it! That whole thing earlier today... I used cash! OOPS!"
Oy vey. Seriously people, why don't you just A) Look for the darn receipt in the first place! B.) Listen when I am explaining to you the situation, instead of trying to talk over me and use meaningless invalid arguments or C) Just take the store credit and stop wasting my time!!
Know it alls are such a drag. "Ohhhh, so you wouldn't believe it! That whole thing earlier today... I used cash! OOPS!"
HardlinesFour
Super Ninja
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And to the mom that made her son come back into the store to apologize to me for stealing...
a little awkward, but MAD PROPS. You're an awesome parent
I'm curious.. what did he take?
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And to the mom that made her son come back into the store to apologize to me for stealing...
a little awkward, but MAD PROPS. You're an awesome parent
I'm curious.. what did he take?
It was a magnifying glass thing from one spot. He had a whole apology speech prepared too. He looked so uncomfortable lol.
redeye58
Hasta Ba Rista, Baby!
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Good job, Mom!
Reminds me of a mom who came back to pay for a SSS trinket that wound up under the kiddy seat & I thanked her for doing so when so many others would not have gone to that trouble.
She said "My mother always said that I was 'raised better than that'. It would've been an insult to her."
Setting the path.
Reminds me of a mom who came back to pay for a SSS trinket that wound up under the kiddy seat & I thanked her for doing so when so many others would not have gone to that trouble.
She said "My mother always said that I was 'raised better than that'. It would've been an insult to her."
Setting the path.
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Ours guest serviced him out the door with nothing....I guess he figured his $20 sale wasn't worth the hassle
I guess we had one of these at my store the other day as well....the GSTL told him to leave in no uncertain terms
My GSTL pretty much guest serviced him out the door after he used his credit card instead because he was still ranting away.
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To that one guest: Yes, I realize we haven't had your son's medicine in stock for 2 months, but we have no control over it....what do you not understand about "IT'S NOT BEING MANUFACTURED RIGHT NOW"?!?!?!?!?!??!?!?! Feel free to try and take your business elsewhere.....NOBODY HAS IT IN STOCK!!!!!!!!!!!!!
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Yep, we have one of those odd question askers- flashed FA's lobby one day
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