To that one guest

[redeye58]

TTOG: I was taking orders in the middle of a rush when you called from the side "Excuse me....EXCUSE ME....How much is this mug?"
I flipped it over so you could see the price sticker; then you asked me to scan it to see 'if it was on sale' & I had to say "Sorry, no I can't."
"You can't just scan it REAL QUICK?!"
"Ma'am, do you see this line? They've been waiting to order, I'm ringing up them up & the register is in use so no, I CAN'T just scan it 'real quick.'"
If you want to be served, get in the f!@#$ line like everyone else.
Ain't nobody got time for your entitlement.

 

[Tessa120]

I had a family using the fitting room last night and when they were initially going in the grandmother started pushing their cart into the fitting room area. I told her that the cart couldn't go into the fitting room area. She ignored me, kept pushing the cart. Of course my TL was 20 feet away so I had to keep it super, super polite. I said it two more times and she kept pushing it towards the fitting room. Thankfully she was old and not moving very fast. So I stepped in front of the cart and said it a fourth time. She then said "Oh there's a limit for how far in a cart can go?" Me: Why would I keep repeating myself if it's okay for a cart to go in?

That same family had two little girls and somehow they managed to lose a kids' dress, one of the Victoria Beckham ones, on the way to the fitting room. Couldn't figure out where it was. They kept going back to the Victoria Beckham area looking for it. A few minutes later I was putting some reshop in the Merona area when the grandmother asked (again) if I had seen it, nope, I turned around to hang something and found that dress and another Victoria Beckham item hanging up in the Merona section. I caught the grandmother and she asked "How would it get there?" I asked if the little girls might have done it and she said they would never do that. Sure, some other shopper pulled it out of your cart and walked halfway between the aisle and the back wall and hung it up on a low bar.

 

[NKG]

Ttog-

Im sorry our cart attendant is lazy and doesn't clean out the cart but I don't know why I had to clean it out for you? You said you couldn't find a trash can but walked by the wipes which has a trash can. I would have just picked another cart and left that one there then let someone know.

 

[BeelzeBecky]

TTOG:
You came up to SD by line jumping, and got impatient when the lady in front of you was taking too long. You went to a lane instead and someone took your place at SD. You tried to cut in front of her when you saw that you would have gotten checked out more quickly with me, than bouncing back and forth looking for the fastest way out. Your looks of death and great heaving sounds of air being expressed from your lungs did nothing to endear you to me.

 

[StargazerOmega]

TTOG: Yes, it was a slower day today, so of course it was quiet. You then mentioned that it's "Always quiet" whenever you come in, so that must mean the store is closing soon.

I then mentioned that it depends on the day and time you come in. You then blew me off and said I didn't know what I was talking about because you've "read things"

Lady, I pretty much live at my store. I have a pretty good idea of what goes on, better than you would anyway...

 

[CeeCee]

TTOG: Yes, it was a slower day today, so of course it was quiet. You then mentioned that it's "Always quiet" whenever you come in, so that must mean the store is closing soon.

I then mentioned that it depends on the day and time you come in. You then blew me off and said I didn't know what I was talking about because you've "read things"

Lady, I pretty much live at my store. I have a pretty good idea of what goes on, better than you would anyway...

I get the "it's so quiet in here" remarks a lot from people later in the evening. I always smile and reply - "That's because we don't play music. Makes it more peaceful."

And is this the same at all stores? Or are there some that play music? (We do have music in Starbucks and there are the tv's blasting in electronics but that's in the back of the store so I can't hear it.)

 

[redeye58]

TTO Asshole: The lady in front of you had just ordered & was trying to maneuver her disabled brother's wheelchair when you pushed around in front because it was your one chance to cut the line so you could be next.
You apparently missed her look of disbelief when she said "Excuse me?" & you responded "Oh, it's okay."
All so you didn't have to wait to order your damn double-tall.
Hope you like decaf, jerk.

 

[StargazerOmega]

I get the "it's so quiet in here" remarks a lot from people later in the evening. I always smile and reply - "That's because we don't play music. Makes it more peaceful."

And is this the same at all stores? Or are there some that play music? (We do have music in Starbucks and there are the tv's blasting in electronics but that's in the back of the store so I can't hear it.)

I know sales floor has music when I shop as a guest, but I'm too caught up in walkie chatter and guests when I'm on a lane to notice anything else.

 

[Pale]

TTO Asshole: The lady in front of you had just ordered & was trying to maneuver her disabled brother's wheelchair when you pushed around in front because it was your one chance to cut the line so you could be next.
You apparently missed her look of disbelief when she said "Excuse me?" & you responded "Oh, it's okay."
All so you didn't have to wait to order your damn double-tall.
Hope you like decaf, jerk.

If I were working in starbucks and somebody cut in line, I would just help the guests out in the correct order until I get to the spot that person was supposed to be. And if they start to cause a scene, call them out on it. I'm lucky I don't work face to face with guests constantly, I would go off on them way too often.

 

[3LetterDevil]

TTOG: you asked where an item was located. I told you. You said you half already looked and didn't see it. I told you another name the item was known as. You said you hadn't seen those either. I told you the EXACT brand name, which aisle, and which shelf. You said, no, that's not what I want, I want JUST "X." So I walked out on the floor, walked over to the item I had just named, grabbed the box off the shelf, turned it around to show you the ingredients, and said, "see, these are JUST 'X,' nothing else." You said, "oh, I didn't think you meant THESE!" There's only ONE Brand Y, Product Z, what the hell else could I have been referring to?!?!

 

[Coffee Master]

TTOG with a bad case of RBF who ordered a tall espresso frappuccinio yesterday.

GUEST: "what's is this?"
ME: "a tall espresso frappuccinio... is that what you ordered?
GUEST: "yes but this is NOT an espresso frappuccinio"
ME: "I can assure you it is! I was the one that prepared your drink."
GUEST: "well this is wrong, it's supposed to have whip cream on it!
ME: "the espresso frappuccino is one of the few blended beverages recipes that don't include whip cream but I'd be more than happy to add some for you!
GUEST: "It comes with whip cream, I've been working at a REAL STARBUCKS so I know how it's made.."
ME: "I apologize about any confusion, the recipe cards we have from "real Starbucks" don't include whip cream for that drink.

I hold up the recipe card to show her.

​

CUSTOMER: "Whatever I know how it's supposed to be made and it has whip cream"

She walks away mad as heck like spitting in her drink was part of the recipe.​

That's really awesome that you've worked for a "real starbucks" for a year, but you clearly weren't trained properly so please check your partner hub for the correct recipes or get with your shift supervisor and/or barista trainer for coaching.


Best Regards,
someone who has 3+ years experience working at a real Starbucks" and 3 separate companies containing a licensed Starbucks kiosk.

 

[Pale]

TTOG with a bad case of RBF who ordered a tall espresso frappuccinio yesterday.

GUEST: "what's is this?"
ME: "a tall espresso frappuccinio... is that what you ordered?
GUEST: "yes but this is NOT an espresso frappuccinio"
ME: "I can assure you it is! I was the one that prepared your drink."
GUEST: "well this is wrong, it's supposed to have whip cream on it!
ME: "the espresso frappuccino is one of the few blended beverages recipes that don't include whip cream but I'd be more than happy to add some for you!
GUEST: "It comes with whip cream, I've been working at a REAL STARBUCKS so I know how it's made.."
ME: "I apologize about any confusion, the recipe cards we have from "real Starbucks" don't include whip cream for that drink.

I hold up the recipe card to show her.

​

CUSTOMER: "Whatever I know how it's supposed to be made and it has whip cream"

She walks away mad as heck like spitting in her drink was part of the recipe.​

That's really awesome that you've worked for a "real starbucks" for a year, but you clearly weren't trained properly so please check your partner hub for the correct recipes or get with your shift supervisor and/or barista trainer for coaching.


Best Regards,
someone who has 3+ years experience working at a real Starbucks" and 3 separate companies containing a licensed Starbucks kiosk.

Major case of FDB

 

[redeye58]

Welcome to The Breakroom, AngeeMaree.
Baristas at Target are always hearing that *real* Starbucks crap all the time.

TTO airhead & her friend who ordered a 'Blonde Hazelnut' latte:
When I told you we didn't HAVE a 'Blonde Hazelnut' latte, you responded "Oh, I guess they only have it at REAL Star........" your voice trailing off as I gave you a level look.
Hope you like decaf, bitches.

 

[Bosch]

Welcome to The Breakroom, AngeeMaree.
Baristas at Target are always hearing that *real* Starbucks crap all the time.

TTO airhead & her friend who ordered a 'Blonde Hazelnut' latte:
When I told you we didn't HAVE a 'Blonde Hazelnut' latte, you responded "Oh, I guess they only have it at REAL Star........" your voice trailing off as I gave you a level look.
Hope you like decaf, bitches.

No, bitch its something you made up and the barista the "Real Sbux" gives you decaf just like I am about to.

You know what I am not having today? It - any of it..

 

[redeye58]

My SBTL is wondering why we're going thru so much decaf nowadays

 

[Marcellow]

TTOSrTL: What could I possibly do that you aren't able to do for a rude guest? Have more patience? You literally called me over and told me to do you a favor to deal with them because you just were not having it. I am but a simple TM.

 

[Pale]

TTOSrTL: What could I possibly do that you aren't able to do for a rude guest? Have more patience? You literally called me over and told me to do you a favor to deal with them because you just were not having it. I am but a simple TM.

Shit, my stored the opposite. Our SrTL's actually deal with shit like that, I'm more scared of them than I am of AP.

 

[SoCalMama]

TTOG with a bad case of RBF who ordered a tall espresso frappuccinio yesterday.

GUEST: "what's is this?"
ME: "a tall espresso frappuccinio... is that what you ordered?
GUEST: "yes but this is NOT an espresso frappuccinio"
ME: "I can assure you it is! I was the one that prepared your drink."
GUEST: "well this is wrong, it's supposed to have whip cream on it!
ME: "the espresso frappuccino is one of the few blended beverages recipes that don't include whip cream but I'd be more than happy to add some for you!
GUEST: "It comes with whip cream, I've been working at a REAL STARBUCKS so I know how it's made.."
ME: "I apologize about any confusion, the recipe cards we have from "real Starbucks" don't include whip cream for that drink.

I hold up the recipe card to show her.

​

CUSTOMER: "Whatever I know how it's supposed to be made and it has whip cream"

She walks away mad as heck like spitting in her drink was part of the recipe.​

That's really awesome that you've worked for a "real starbucks" for a year, but you clearly weren't trained properly so please check your partner hub for the correct recipes or get with your shift supervisor and/or barista trainer for coaching.


Best Regards,
someone who has 3+ years experience working at a real Starbucks" and 3 separate companies containing a licensed Starbucks kiosk.

Nice, so she's right and the receipe card is wrong? Priceless. What a hag. People can be crazy. As long as nobody is shooting at me, I'm good. It makes for a good story later though.

TTOG - sorry you had to wait two minutes for a tall coffee. I thanked you for being patient. When you replied (in a shrill screaming tone), "I'm not patient!" it was all I could do not to laugh. I waited until you stormed out. Perhaps some guests laughed. Perhaps I cracked a smile. We don't need your $1.95. I'll chip in $2 every day if you never darken our door again. Deal?

 

[BeelzeBecky]

TTOG:

I laughed so hard (almost in your face) when I came out from SD and said I could take the next person in line and you were not even in a line and rushed the SD. Funny because I was literally taking the NEXT GUEST, as in, carrying her stuff up there with me. I also grabbed the old lady with a greeting card to give myself a plus 1.

Yeah, I checked them out first, you impatient twat. BAHAHAHAAAA!!!

 

[Amanda Cantwell]

I was in a good mood today, I actually made some guests really happy at SCO when I noticed they spent over $50 in clothes, I walked over with the $10 coupon.

On another note: there's this one guest who always comes over to SCO with bananas, and has no idea how to ring them up, always expects us to do it AND BAG IT for him. Like that's what the normal lanes are for.

 

[redeye58]

Yeah, I checked them out first, you impatient twat. BAHAHAHAAAA!!!

I love it when they leave skid marks on the floor.

 

[Tessa120]

I also never give my name out so they can't pin it on me of they come into the store.

I wish I could do that at my store. I would love anonymity. Sometimes the calls are really weird and scare me. For example, one night one of the service phones rang. Guest at the other end asked if I actually work in the store or remotely. I've only been asked that 10 or so times, so the question didn't strike me as weird. Then he asked where in the store I could be found. Slightly unusual but maybe he's one of those people who hate phones and would rather talk face to face. Then he asked my age and told me I sounded cute. The more I steered it back to help with merchandise the angrier he got until he hung up. And of course he's in the store and he knew where to locate me. I came really, really close to asking AP to babysit me for a few minutes.

 

[HRZone]

Then he asked where in the store I could be found. Slightly unusual but maybe he's one of those people who hate phones and would rather talk face to face

At that point you should have cut him off. Corporate has your back. You don't have to give away any personal information under the name of safety.

 

[Tessa120]

At that point you should have cut him off. Corporate has your back. You don't have to give away any personal information under the name of safety.

I didn't give out personal information. New to Target, long long time in customer service, I can control phone calls pretty well. I repeated "What in our store merchandise can I give you assistance with?" three times and then when I told him I would have to hang up is when he hung up. He got really, really mad that I didn't take the bait and that I didn't get flustered. His anger is why I really considered asking AP to babysit.

My method of handling it was learned in the first week when I got the first prank call. Being first week, I didn't know if I could hang up or not, so I got direction on the store's policies then.

 

[3LetterDevil]

My SBTL is wondering why we're going thru so much decaf nowadays

I was behind a twat at my Starbucks the other day. After she left, the SBTL says to me, "I hope she likes decaf." She even paid for an extra shot