To that Gsa:
You told a guest you would hold an item for them without physically finding it first....?
Ooh...that sounds like my STL today.
Me: hard lines toys, you have a phone call on 2280, looking for the Barbie dream house.
STL: it's over on such and such an endcap.
Me: okay, I have a guest on the phone who would like to speak to you about it.
STL: just tell her we have it.
*I speak with the guest, who is just as surprised as I am that we have it. She wants to know how many we have, if we can out them on hold, etc.
Me: can someone pick up the phone call on 2280 for the Barbie dream house? The guest has some questions about it before she comes in.
STL: I'm busy. It'll have to wait.
Other TM: RG, I can help you. We don't have any.
Me: the STL just said we have a whole bunch on that endcap.
TM: no, we don't...it's another toy.
Yeah, the guest was NOT happy when I had to get on the phone and crush her dreams....I can't say I was real happy, either.