TTOTL:
Executive I might add. GS... ETL... So, a guest has been waiting for some time for an item to be removed from the backroom location. You and Guest Service are befuddled since the Get for Guest tab doesn't say (1). 10-15 pass before you consult with me, a BRTM. Even if you weren't trained in this [as a darn ETL you should have, my opinion >_>] just READ the menu and use inference. I ask, "what is the guest's name?" "Suchandsuch" I go in "Order Inquiry", scroll to Suchandsuch, tap, see DPCI, find corresponding box in hold location, remove from location, hand to ETL, get out of my backroom. Wasting my time with something this trivial.