*sigh* I know your position in the store as a Sr TL means that you have other stuff to do...but when you are scheduled at the service desk, we sort of need you there. The GSA was ready to tear his hair out yesterday trying to cover the service desk and everything else. And your crappy response to me of, "he'll get over it" was just plain crappy. Also, the amount of work you left for the person following you was unreasonable, at best. Worse, the two shifts following you clearly ignored most of it, because I came into a complete mess that I worked my butt off, but still couldn't completely clean up in a 4 1/2 hour shift...though I got about 3/4 of it knocked out and the worst of it is no longer there. But for all of Friday and most of Saturday, the service desk looked like crap. That's a fabulous impression to leave to guests. But at least you got to spend most of your shift at your desk....I guess that's all that matters, right?