To that one Team Member - II

DBZ said:
Not necessarily. If there is a lot of them on the shelf, then the guest might think "I can wait a few more days/weeks and think about it and then maybe it will go on sale". They also might wonder if the product is any good because if there are so many then it must not be selling well. If there are only a few then they might think "I better buy this right now or else it might be gone"
Click to expand...

If there are only a few left they more often think "what's wrong with these that no one bought them."

Except during 4th quarter, then your argument applies.
 
Fluttervale said:
If there are only a few left they more often think "what's wrong with these that no one bought them."

Except during 4th quarter, then your argument applies.
Click to expand...
Depends a lot on what it is and the condition of the packaging. If it looks old or beat up, then I'd wonder what's wrong with it. And that's one reason that I get peeved about inappropriate flexing and overstocking - packaging that gets damaged because the product falls off the shelf or peg too many times often means that thing ends up going salvage or being defected out.
 
To the 9 team members who (allegedly) called out on Saturday night: Thanks for making our night a lot harder than it should have been. We had long lines at the registers and 12(!!) carts of reshop that were left over at the end of the night. I have no idea if someone in leadership was chewed out by district team lead for leaving carts with reshop in them. One of the team leads thanked us for our efforts and acknowledged by walkie that this was one of the most difficult nights she's experienced in her 10+ years at Spot.
 
TTOETL: I get that making your sole SFS/OPU person run out drive ups seemed like a good decision at the time...but maybe we should be rethinking that.

For one, half the time I'm on the opposite side of the store and have to sprint my way to the hold area when the guests go *beepbeep**honkhonk* like the heathens they are. And of course if I walkie out for help there's radio silence 90% of the time.

And for two, when I go on my lunch no one pays attention! A drive up sat outside for 8min today, called the store only to get no answer, and I had to handle it when I clocked back in. I walkied I was going on lunch. 3 leaders saw me on lunch. You and everyone else in the store just paid 0 attention to everything, as per usual. And I'm getting pretty sick of it.
 
TTETLs:

I may not be a fan of how management is done at our store, but a lot of you certainly demonstrated significant compassion for the situation to how my glasses broke then left me horribly nearsighted for a good couple weeks on top of my brother being hospitalized during that couple of weeks.

I already thanked you and expressed a lot of my gratitude in-person, but I still couldn’t have been more grateful for the gift card yall provided that covered the glass frames expense at Target Optical.
 
To all the sales floor TMs who have been responding to backup calls during this covid-19 madness: THANK YOU!!! After the first few days you would think we could get a couple of more cashiers added to the schedule - but nope. We have exceeded our sales goals every day for the past week and I’m sure your areas are looking bad since you have been stuck on a checklane for half of your shift. If the SETL at your store hasn’t thanked you please know it’s probably because they are loosing their minds. As a SCO attendant (who has had lines all week) please know I see you and I appreciate the help. THANK YOU!
 
CassRoslyn said:
TTOETL: I get that making your sole SFS/OPU person run out drive ups seemed like a good decision at the time...but maybe we should be rethinking that.

For one, half the time I'm on the opposite side of the store and have to sprint my way to the hold area when the guests go *beepbeep**honkhonk* like the heathens they are. And of course if I walkie out for help there's radio silence 90% of the time.

And for two, when I go on my lunch no one pays attention! A drive up sat outside for 8min today, called the store only to get no answer, and I had to handle it when I clocked back in. I walkied I was going on lunch. 3 leaders saw me on lunch. You and everyone else in the store just paid 0 attention to everything, as per usual. And I'm getting pretty sick of it.
Click to expand...
Our Guest Service team members take out the Drive Ups.
 
Cinnamon2005 said:
Our Guest Service team members take out the Drive Ups.
Click to expand...
We have an integrated service desk, meaning in my store the first 3 lanes are "guest service" and any and all cashiers/backups can jump on them. So, no actual guest service team members and anyone up there is doing regular checkouts on top of anything else.

Front end is therefore understaffed and overwhelmed so...SFS got control of drive ups. Making us, an already understaffed and overwhelmed department, do the extra work so they could blame all time-related metrics on one team :rolleyes:
 
CassRoslyn said:
We have an integrated service desk, meaning in my store the first 3 lanes are "guest service" and any and all cashiers/backups can jump on them. So, no actual guest service team members and anyone up there is doing regular checkouts on top of anything else.

Front end is therefore understaffed and overwhelmed so...SFS got control of drive ups. Making us, an already understaffed and overwhelmed department, do the extra work so they could blame all time-related metrics on one team :rolleyes:
Click to expand...

I'd be showing them just how fucking slow I can walk taking out those drive ups. Let the metrics go red as hell and the DSD will put his foot down to stop that nonsense.
 
seasonaldude said:
I'd be showing them just how fucking slow I can walk taking out those drive ups. Let the metrics go red as hell and the DSD will put his foot down to stop that nonsense.
Click to expand...
Honestly, about where I'm at. It takes a minute minimum to walk from one side of the store to order pickup. 30 seconds to grab all the items, add another 15 to get out the door...2min goal times are a thing of the past, and I'm past caring.
 
TTOTM: Stop transferring calls to the paper dept. We are out of paper. Any paper we do have is for the guests already in the store, no holds, and no, they can't pay for it over the phone and then come pick it up. Tell the guest all that up front (suggest they try OPU!!) instead of wasting your time, the guest's time, and the dept's time.
 
SigningLady said:
TTOTM: Stop transferring calls to the paper dept. We are out of paper. Any paper we do have is for the guests already in the store, no holds, and no, they can't pay for it over the phone and then come pick it up. Tell the guest all that up front (suggest they try OPU!!) instead of wasting your time, the guest's time, and the dept's time.
Click to expand...
What the fuck is that TM smoking?? Paying over the phone was a no no before COVID-19, and high demand items couldn't be held either.
 
Ttopml

It is beyond annoying if you follow me into the FDC trailer to ask if we got something. Wait like everyone else or ask me when I'm not trying to unload while juggle a Dumbass driver.

That is all..
 
TTOHRETL. Thanks for calling to check up on me today. Yes, I called out for my Sunday & Wednesday shifts, but that was because my husband was in the hospital for non-COVID-related reasons and not because I was ill or too anxious to come in. Yes, I am a bit anxious, because my job at Target does present the greatest risk to my family, but needs must and if I were really that concerned I would take an LOA. I'm not scheduled until next Thursday, thanks to previous (now cancelled) plans to visit my sister for the weekend, so that's plenty of time for my hubbie to recover fully and I'll be back in then, no worries. You're a good egg and I'm glad I have the leadership I do at my store and I know if I ever do feel the need to take an LOA I'll be able to do so without question and that means a lot.
 
To the Assets Protection Specialist: What am I supposed to do if I "offer service" to the guest and they say they don't need help if I suspect they didn't scan all of their items? I'm glad that you were receipt-checking and caught them but I don't have that ability as I'm not AP. In addition, it's really difficult to watch for those things when I'm busy wiping down the registers after every guest so I'd appreciate it if you would back off a little bit.
 
Hope4Future said:
To the Assets Protection Specialist: What am I supposed to do if I "offer service" to the guest and they say they don't need help if I suspect they didn't scan all of their items? I'm glad that you were receipt-checking and caught them but I don't have that ability as I'm not AP. In addition, it's really difficult to watch for those things when I'm busy wiping down the registers after every guest so I'd appreciate it if you would back off a little bit.
Click to expand...
Guest service the guest and tell AP that you guest serviced them and suspect theft. All you can do
 
Amanda Cantwell said:
Guest service the guest and tell AP that you guest serviced them and suspect theft. All you can do
Click to expand...
Yes, and I think it's ridiculous that he was telling me to "intimidate" the guests and to not be scared of them when I suspect guests did something suspicious. It's AP's responsibility to watch for these things and at my store, it seems like they're passing some of their responsibility onto me when they don't expect that of other team members when they are at self-checkout.
 
Helping out AP by observing and reporting guests are part of a TMs responsibilities, but intimidating the guests, even the suspicious ones, doesn’t seem to mesh well with Spot’s guest service policies, and AP should know that “guest servicing” is as far as you are allowed to go. If the guest complains, guess who will get talked to? Not AP...
 
Black Sheep 214 said:
Helping out AP by observing and reporting guests are part of a TMs responsibilities, but intimidating the guests, even the suspicious ones, doesn’t seem to mesh well with Spot’s guest service policies, and AP should know that “guest servicing” is as far as you are allowed to go. If the guest complains, guess who will get talked to? Not AP...
Click to expand...
You're right I should have said that observing and writing down suspicious behavior is a part of my responsibility but intimidating goes against the guest service that Target promotes. I feel like I'm being unfairly expected to do AP's job without being in their position.
Amanda Cantwell said:
Intimidating the guest is a termable offense lol. Maybe bring up to your lead?
Click to expand...
I'm going to try to talk to a team lead when I have the time this week about this because I don't think what this AP Specialist is telling me is right and I don't want to get in trouble or lose my job over this. I even saw this team member on his phone for long periods of time on Saturday and he only happened to really be paying attention when the aforementioned incident happened. I don't know, it comes off as hypocritical to be telling me this when he's on his phone for most of the day.
 

Similar threads

P
I’m clocked out
2
Replies
46
Views
6K
Captain Orca
C
fairy
Guest first even the rude ones!!
Replies
5
Views
1K
Hardlinesmaster
Hardlinesmaster
HardlinesFour
To That One Guest - II
110 111 112
Replies
3K
Views
287K
FlowTeamChick
F
NKG
  • Locked
Archived Things Team Members [Leaders] Do/Pet Peeves Thread
11 12 13
Replies
314
Views
29K
Target_serf
T
TechNix
Specialty The Person at AT&T Told Me...
Replies
19
Views
2K
BurgerBob
B
Back
Top