You absolutely need to partner with a TL or ETL on this. Write down order number next time and give to them so they can find who packed it. If it was intentional that should be a coaching IMO
I'd consider that to be final-worthy in all honesty.
Sounds like your store has the wrong TMs on SFS. Isn't one of the big performance metrics on this task the INF rate? Fulfillment TMs at my store have to touch base with a TL before tagging an item as INF. After a TM has shown themselves to be reliable at diligently searching for an item, then they might be given free rein on deciding to INF most things independently. Even then, they probably still check on high-ticket items.OTOH, some of our fulfillment folks are lazy as fuck and can't be bothered to, say, look at the peghook or location next to the one the item is supposed to be in to see if it might have been misplaced or moved around (or at guest service as reshop or whatever) and we'd have INF's all over the place for shit that is in store and findable with a couple minutes searching.
Why do I feel like you work at our store? We have some that make a beeline for a Style team member instead of taking five seconds to look every time they make their way to our floorpad. These are also the same team members that have infed items that they would have found had they looked where we told them to go. Half of it is in the very front of the department and is well stocked.I'm torn on the INF thing. On the one hand, it's not fulfillment's fault if the system thinks the item is in store and it's not, or if the store is behind on freight and there's no realistic way to dig through all the repacks/flats/pallets to see if the item exists.
OTOH, some of our fulfillment folks are lazy as fuck and can't be bothered to, say, look at the peghook or location next to the one the item is supposed to be in to see if it might have been misplaced or moved around (or at guest service as reshop or whatever) and we'd have INF's all over the place for shit that is in store and findable with a couple minutes searching.
There were seasonals I didn't mind. But they were the ones that when I said "Go over there" they went over there without question and didn't show back up until it was a different item. Or when I knew the item was complicated (looking at you, Bride sleep shirts) and I told them X item are often found in a specific wrong spot and also check in that area, they were the ones to go check without arguing with me that it's the wrong place for the item to be.
Really? So rather than ignoring them, you think I'm bad for telling them where it is? That I'm bad because I see the dpci is hosiery and rather than let them founder I say go to hosiery and I don't think I should be told by a seasonal that it's not hosiery? That when I say the sleep shirts keep getting mixed up with graphic tees I don't want to be argued with and told that no it won't be in graphic tees because it's sleep. Or argued with when I say check men's for that boys XL graphic tee? They should be glad that im telling them all the little hiding spots are and I'm not ducking away.If that were me, you'd soon find the rest of those items on the fitting room desk so you could put them where they belong. I'm helpful that way. Style TMs don't always like it when it's something from their section, but their TL loves it.
Really? So rather than ignoring them, you think I'm bad for telling them where it is? That I'm bad because I see the dpci is hosiery and rather than let them founder I say go to hosiery and I don't think I should be told by a seasonal that it's not hosiery? That when I say the sleep shirts keep getting mixed up with graphic tees I don't want to be argued with and told that no it won't be in graphic tees because it's sleep. Or argued with when I say check men's for that boys XL graphic tee? They should be glad that im telling them all the little hiding spots are and I'm not ducking away.
Maybe someone who does SFS regularly can help me understand something. So many of our SFS pickers don't pay attention to the location on the zebra, looking only at the picture and trying to find the product by sight. When I see one of them go up and down the aisle, apparently not finding the item, I ask "what's it tell you for location?" They reply, and yep, it's right there. They go by location in the back room because everything is in wacos and not so visible. But out on the sales floor, it's all about "match the picture."
Maybe someone who does SFS regularly can help me understand something. So many of our SFS pickers don't pay attention to the location on the zebra, looking only at the picture and trying to find the product by sight. When I see one of them go up and down the aisle, apparently not finding the item, I ask "what's it tell you for location?" They reply, and yep, it's right there. They go by location in the back room because everything is in wacos and not so visible. But out on the sales floor, it's all about "match the picture."
Location is great for GM and Beauty, and Style basics, not so great for Style hanging or tables. They aren't actually "located" regardless of what the website says, so going by the picture is necessary.Are you in a no backstock flex everything out store? It would make sense to go by picture if so. IDK. I use both picture and location. The location gives me the general area in the aisle I'm looking for. The picture narrows it down without having to look at shelf labels or count.
Nope. Some areas are flexed more than others, but essentials isn't really at all (except for NOP stuff, but they're looking for regular stuff located just where it's supposed to be) and I'm in OTC & personal care.Are you in a no backstock flex everything out store?
Yes, it is-or it's supposed to be. All basics areas (socks/underwear) are standard pog. Folded items and things like bras, shoes and the like are hybrid pogs, meaning they have a pog tied to a physical location (each floorpad has a different letter location) but the product is merchandised flex on that fixture to avoid the appearance of outs. Fixtures like tables should have numbers on them. Hanging product is not located, that's correct.Nothing in style is located and if it is, the locations made up and the points dont matter, ask your style tm's they are magic with finding things.
They have numbers at my store, but they're always wrong because they're constantly moving them around and not updating them 🤦♀️.. Fixtures like tables should have numbers on them. Hanging product is not located, that's correct.
Same.They have numbers at my store, but they're always wrong because they're constantly moving them around and not updating them 🤦♀️
They're either lazy or don't understand shelf locations (which admittedly can be confusing and take time to learn), possibly both. Our softlines locations are not labeled, but it isn't hard to remember where the AND, UT, swim, Art Class, etc. areas are. Staring at shelves full of Tylenol trying to match a picture instead of learning locations is just lazy.Maybe someone who does SFS regularly can help me understand something. So many of our SFS pickers don't pay attention to the location on the zebra, looking only at the picture and trying to find the product by sight. When I see one of them go up and down the aisle, apparently not finding the item, I ask "what's it tell you for location?" They reply, and yep, it's right there. They go by location in the back room because everything is in wacos and not so visible. But out on the sales floor, it's all about "match the picture."