Oof. I have a guy who will be doing OPU and will go back up on a lane voluntarily and I'm about ready to slap him. Missed goal times, other Ship people covering for him who are busy with other things...he acts as if the front end is his domain instead of, ya know, picking orders.
I ask for someone in apparel to assist a guest near intimates or sleepwear. No need to embarrass the guest. Same with a guest shopping in HBA and asking for certain products, like lactation or morning sickness HBA products that are in Mom & Baby. Ask that DBO to go to channel 2 on the walkie. Let's be a little tactful, yes?
Sorry, that wasn't clear. TM left at scheduled out time on Monday, leaving a jumbled mess. TM was set to leave at scheduled out time on Tuesday, before LOD talked them into staying to finish - which took 1 1/2 hours. TM agreed to stay slightly past scheduled out time today, but still didn't finish. They're slow and inefficient, and have no interest in picking up the pace or working more efficiently. Very unhappy with modernization and I think this is some passive-aggressive behavior in response. And yay! It falls to me, usually, to pick up the slack.
I can understand wanting to string him up on the steel by his toes, but the expectation that he will extend (and anyone else ever asked to extend) is kinda silly. People schedule life around work when work hours are irregular time. Unless salary, expecting someone to put their scheduled-around-work life through a corkscrew to fit around additional unplanned for hours had better involve treating them like gold so they are willing to do so, and being big enough to accept a no without retribution.
I think maybe you're misunderstanding my frustration. This TM doesn't like the changes modernization has brought to their job. I get that - a lot of us don't. My problem is that instead of trying to do these new things (to them) in a way so as to finish up on time, they sort of meander around, taking lots - lots! - of extra steps and really, as I think about it, kind of trying to make things take longer. Since I've done way more push than this TM has, I've tried offering suggestions; they were not well received so I backed off. Some people like to figure things out on their own and that's fine. Except they haven't figured it out and don't appear interested in figuring it out. That's what I'm frustrated about.
That's pretty bad
Like, bear minimum, anyone doing OPUs needs to communicate if they're moved to another task or need additional help. But voluntarily moving yourself out without consulting a lead or ETL is a big no The one team member I was mentioning likes to not show up on days they're scheduled for OPUs or go home "sick" after discovering they're scheduled for OPUs. I'm surprised they haven't been written up for their behavior because of heir attendance/lack of communication/extended breaks this fourth quarter in regards to OPUs. They really fucked us over. I'm pretty sure from Black Friday to Christmas they had at least 5 callouts and 3 days they left early after discovering they were scheduled for OPU. Why have a job if you aren't going to show up for it? The kicker was they were a core team member...they weren't a seasonal. Thats ridiculous.Sounds like this TM needs his performance managed, either to get better or get out. Then maybe you won’t need to extend or have someone else come in. Maybe.
I've had a conversation recently with my TL and I don't think she was aware of the extent of the problem. We'll see what, if anything, happens.
Sorry that happened to you. It’s probably not personal, its just that time of the year when hours are cut and some TMs seem to feel that anyone sent to work in their area is taking their hours, and some people are just territorial and don’t want anyone else working in their area in any case. Of course, some people are just asshats. Hope you don’t have to work with that one again. Good luck!
Yeah, I agree with everything you said and he even seemed friendly when we were having lunch together during the same shift. He also could have been stressed from the expectations put on him by leadership and been more concerned with his own work which I get.
