Before you condemn the individual perhaps think that it may be a very critical situation that they are trying to tend to and in the grand scheme of things it's probably taking up only a couple of seconds. That is unless it's a chronic issue with a particular individual.
I once took not even 10 seconds to pick up a text message while I was on a register because I had to have my car towed. All I did was text back the address of the store and the TL on duty, idiotic little young immature shit she was, felt the need to turn off my light, shut down my whole lane, and drag me back to be coached because I took about 5 seconds to voice type the address of the store where they could tow my car.
I was always very friendly with the guests and I had said just seconds before to them (they were my regulars) about what happened to my car and that I was waiting for a call back from the tow company. Nobody in line was pissed off or put off by me voicing into the phone for a grand total of how long it took me to give the address of the store.
YET this one idiot that didn't like me decided that she would try to get me fired over it.
Those are the type of things that I don't miss about Target. Extremely young and green people being put in positions of power when they're not capable of being appropriate.
Oh well.