Archived What is the ETL heiarchy?

[Kompa]

Yesterday I got called in because a cashier, salesfloor tm and backroom tm called out. I'm trained for all of these. When I got in the ETL-log and ETL-hr were arguing about who gets me. is there a best practice of who get priority in situations like this? In the end I ended up in the backroom be cafs but yeah

 

[Noiinteam]

I'm just guessing, but I would think logistics takes priority every time. Product needs to be on the floor or back stocked to keep the store "flowing".

 

[AllThingsTarget101]

Best practice, no. ETL's should not argue about where you would be, they should be collaborating to find the best place for the business at that time. I hope they recognized you too, for covering their asses by being cross trained and flexible.

 

[Barcode]

If the lanes are backing up at all, cashier.

Otherwise its debatable between SF/BR.

 

[Hardlinesmaster]

get red cards or do cafs..hmmm. i would do cafs...

 

[dabeastfromtheeast]

Lots of TM's are trained as cashiers. Not many are BR-trained. Just sayin'.

 

[RedDog]

That decision should be up whomever is the LOD.

 

[buliSBI]

The ETL that is designated LOD is the decision maker.

But from my experience, the ETL-HR rarely takes on the LOD role.

 

[Kompa]

I don't think the ETL-LOG can even be LOD, or at least until another etl comes in

 

[Cel]

Certainly can at my store. Any ETL should be capable of doing so, or any SrTL.

 

[nolongerspecial]

I don't think the ETL-LOG can even be LOD, or at least until another etl comes in

My etl log is lod every Thursday.

 

[Cel]

Yeah, mine's usually opening LOD on truck days (MWF). Also my ETL-HR is LOD ~ the same amount. All the SrTLs, ETLs, and the STL have 2-4 LOD shifts a week at my store.

 

[NeoDarikona]

Officially I believe it goes:

STL > Sr. ETL > ETL

Really though, it's whoever is the most charismatic.

 

[APredux]

Yeah, mine's usually opening LOD on truck days (MWF). Also my ETL-HR is LOD ~ the same amount. All the SrTLs, ETLs, and the STL have 2-4 LOD shifts a week at my store.

Sucks for your ETL-HR. Best practice is the two specialized ETL's, HR and AP, only take one LOD shift a week. They have other job duties that have nothing to do with working pulls or back stocking. In my former Target life my ETL-AP always struggled with that, but usually was "allowed" to follow best practice by the STL.

 

[BigEyedPhish]

I'd imagine there is no DeFacto hierarchy, it, like almost every job would be by seniority, and respect.

 

[Cel]

Yeah, mine's usually opening LOD on truck days (MWF). Also my ETL-HR is LOD ~ the same amount. All the SrTLs, ETLs, and the STL have 2-4 LOD shifts a week at my store.

Sucks for your ETL-HR. Best practice is the two specialized ETL's, HR and AP, only take one LOD shift a week. They have other job duties that have nothing to do with working pulls or back stocking. In my former Target life my ETL-AP always struggled with that, but usually was "allowed" to follow best practice by the STL.

That's the end result of the D volume cuts in AE2014. Simply not enough LODs to cover a week without it. My ETL-HR is actually the ETL-HR/AP now, so I guess you could say that covers 2 LOD shifts for 2 specialized ETL slots 😉

 

[mrknownothing]

Yeah, mine's usually opening LOD on truck days (MWF). Also my ETL-HR is LOD ~ the same amount. All the SrTLs, ETLs, and the STL have 2-4 LOD shifts a week at my store.

Sucks for your ETL-HR. Best practice is the two specialized ETL's, HR and AP, only take one LOD shift a week. They have other job duties that have nothing to do with working pulls or back stocking. In my former Target life my ETL-AP always struggled with that, but usually was "allowed" to follow best practice by the STL.

That's the end result of the D volume cuts in AE2014. Simply not enough LODs to cover a week without it. My ETL-HR is actually the ETL-HR/AP now, so I guess you could say that covers 2 LOD shifts for 2 specialized ETL slots 😉

Needs more cowbell SrTLs!

 

[Cel]

We have 3, which is 3/5 TLs total (we're only supposed to have 4 TLs total by next month) - not counting our APTL who will be an APL by the same time. Sr GSTL, Sr P/PTL, Sr SFTL. However even if you eliminate mid LOD shifts and just go opener/closer (which I think we have), you're talking 14 shifts a week split among 7 people (3 SrTL 3 ETL 1 STL). So everyone gets at least 2/week if it's evenly distributed. Our SFTL has one foot out the door at the moment though so it's rare that they're around for more than a week at a time without being on LOA or vacation, so that increases the sharing love.

Welcome to D-volume AE2014.

 

[Mhugh220]

There is a hierarchy at the ETL level but not for all organizational charts. Some stores have a Sr.ETL Merchandise who oversees the entire floor. ETL-SL and ETL-HL reports to Sr. ETL Merchandise. In some stores the ETL-Replen reports to ETL-Log. ETL-HR reports to STL but also works with HRBP more closely. But regardless of the hierarchy ETLs should work together to decide the best spot. Another factor is who called you in and for what purpose? There should have been a plan before calling you in.

 

[Ohnoes]

I pretty much have any call from Target go to my voice mail so I have a record of what time and what work center they want me to cover. I actually had one instance when I was called in to cover an electronics shift and the front lanes tried to commandeer me and send an untrained sales floor team member to electronics. So having a voice mail to play for the LOD before I got clocked in got that straightened out.

 

[Kompa]

There is a hierarchy at the ETL level but not for all organizational charts. Some stores have a Sr.ETL Merchandise who oversees the entire floor. ETL-SL and ETL-HL reports to Sr. ETL Merchandise. In some stores the ETL-Replen reports to ETL-Log. ETL-HR reports to STL but also works with HRBP more closely. But regardless of the hierarchy ETLs should work together to decide the best spot. Another factor is who called you in and for what purpose? There should have been a plan before calling you in.

A HRTM called me and said we were short staffed but didn't say were. I didn't really care were i was sent but was wondering if there's was a department that was bp to prioritize first

 

[Ashfromoldsite]

No ETL is above another, unless you're in a super high volume store with operational ETL. Food ETL used to be higher, but I don't think so anymore with all the cutbacks.

 

[Mhugh220]

No ETL is above another, unless you're in a super high volume store with operational ETL. Food ETL used to be higher, but I don't think so anymore with all the cutbacks.

Our district has 7 high volume stores and 1 low volume. The stores with ETL-Ops were high risk stores (high level of theft so everything had to be secured). I had an ETL-Replen that I had to write a review for. Our Sr. Merchant had to write reviews for 2 ETL-HLs and 2 ETL-SLs. Our STL wrote reviews for GE, AP, HR, OPS, Sr. Merchant, and Log. But the hierarchy didn't interfere with too many decisions, it was more of a pay scale designator/responsibility chart. I was responsible for the overall performance of Logistics while my Replenishment was specifically tasked to make the Flow Process perfect. I ran reports, prepared for incoming freight changes (BTS, 4th quarter, Lawn and Patio, Seasonal, etc.), organized truck deliveries, and ensured the backroom was accurate/organized. Replenishment made sure the floor was stocked and had accurate counts. If my Replen failed, I failed. If I failed, my Replen necessarily didn't fail. But we respected each other and worked together to make the process good. Plus overnight team/flow tends to be the most hated team in the store because we got all of the hours.

I would not want to be a Food ETL. I would rather work at a real grocery store than Target's attempt at doing it. Most grocery stores have a manager for each section of the store, I believe the Food ETL is responsible for all consumables.

 

[Mhugh220]

A HRTM called me and said we were short staffed but didn't say were. I didn't really care were i was sent but was wondering if there's was a department that was bp to prioritize first

I don't think there is a best practice to prioritize where TMs go. But typically there is a plan on where to staff before calling TMs. The LOD will have to work with other ETLs (if available) to determine where the TM is needed most. Although tasks are important to finish, Target has a guest first mentality. Even though it is guest first, they also expect you to get everything else done too. That tends to be the challenge ETLs face - possibly sacrifice a green score in one area for another. I'd go with guest first. This might be a blasphemy coming from a Log but Target is known for having quality service.

 

[mrknownothing]

I would not want to be a Food ETL. I would rather work at a real grocery store than Target's attempt at doing it. Most grocery stores have a manager for each section of the store, I believe the Food ETL is responsible for all consumables.

That's why each food area has a separate TL. If every area has enough hours and a good TL, it's probably a lot easier.