We were super busy Christmas Eve morning with all lanes open. Had a guest with a little $2 necklace from see spot save. I was helping bag for a seasonal SF TM that was backing up since she hadn't had a lot of register experience she was slower (heck I am too) so with me bagging it was moving along. We had lines at each register of about 3-5 guests each. Anyway the guest with the $2 necklace is next in line. The guest currently at the register decides to open a redcard. Soon as the necklace guest realizes what we're doing she exclaims "Oh my god can you just ring me up?"
I explained to her "This takes all of a couple minutes now it'll be just a moment" She then goes "This is f***ing bullsh*t, first I had to spend 15 minutes getting a parking spot, then an hour in the crowds and lines just to get this $2 necklace."
I was getting a bit annoyed but keeping my straight face/outwardly cool demeanor and said "I apologize but it's extremely busy most days before Christmas we're doing the best we can. We'll have through in a moment."
Meanwhile the guest doing the redcard was obviously embarrassed mostly for the belligerent guest.
Then she went "I can't f***ing believe this" very loudly. Worth mentioning there was a lady with her children behind her who was giving her the stink eye. That's when I said "Ma'am, I'm going to need to ask you to calm down and watch your language there are people and children present who do not need to hear that."
Then she almost yelling said "Oh that's real nice. I can't f***ing believe I have to go through all this s*** for a $2 necklace."
Then the team member cashiering said "Me either, I can't believe the $2 necklace is worth you being such a horrible person on Christmas Eve" and the guest was totally taken aback. I was too. I kind of cringed because I knew I had to coach her on it afterwards but I secretly was like "you go girl!" inside.
But then I just said "Ma'am I'm going to have to ask you to leave if you don't settle down and stop using profanities."
The guest then responded with "Fine then keep your $2 necklace." and threw it on the floor and stormed off. As she went by I smiled said "Merry Christmas" and she called me a bitch.
I did have a small verbal coaching with the team member. Just told her that what she said was highly inappropriate but that I understood where it came from, it just can't happen again.