I remember looking at these on occasion, and I thus I knew after it was posted that one of them involved me. A guest found an item that was on a registry at one store. Well, that store only had the display model, so that store called to see if we had it. We did, so the guest wanted it held. We held it. The guest got here, and the price on their registry from that store was about 70% lower than ours. Apparently they were clearancing out there. Well, of course don't price match clearance. The guest was pissed and wanted to talk to our LOD.
The LOD at the time was in the TSC and basically blew us off. She refused to come talk to the guest, told me to tell the guest again we couldn't match the clearance price, but we could give her 10% off. I remembered that guest when I read that review. Boy, was that guest pissed that the LOD was "too busy" to come speak to her.
According to the review, she called corporate to whine and they basically told her, "oh well." I was surprised they didn't call us and make us give the item to the guest for that price.