gs

I need advice about a situation that happened in the event of a guest who allegedly paid & left over $100 worth of items at the check out. The guest had a receipt with a select few items underlined, claiming that the items were purchased, bagged and some how left at the register. The guest...

A guest is returning a pair of air pods. The air pods have been opened and the guest claims one of the pods doesn't work clearly. The guest has a receipt, the product is seemingly in the box. The air pods in the box are the same color, size and everything....what should the team member who is...

So I’m fairly new, but in my store and I’m sure others as well we get these people buying electronics with gift cards that have outrageous amounts on them. Anyways, they do returns multiple times with the same receipt of the electronics and of course that money goes back on gift cards and it’s...

bottle deposits on the new pos system? Also why can’t they connect the keyboards to it 😭 I work faster that way

There are a few big ones. Like this 295-00-0013 and 295-00-0018. Where to you all keep them? Are they located anywhere? They are coming up in OPUs. They could be anywhere at GS or the front lanes. They need an actual spot

The most expensive defects are the returns that come from guests who regularly buy high priced items , use them for a month and return them. Why is this allowed?

What is the protocol when returning a high ticket item that has been used by the guest and then returned 1 day before the " return by date" on the receipt? the item was opened, used ( obvious signs of wear and tear) and the guest states that "nothing is wrong with the item" however they are...

You can't do this return <for help call718

Most stores I've been to have Guest Service come in 30 minutes early to process it, and some stores have the fulfillment team do it before 9am. Just curious to see how it works at other stores and what the expectations are. Thanks.

Does anybody know what’s up with guest coming in with a ton of gerber onesies and returning them off a card. Something just seems fishy for some reason.

The other day I was helping a guest at service desk . The guest had a return. The item was a large boxes sporting good item like a basketball net or goale bet , anyway the item was about $120. She didn't have a receipt so I scanned her ID and scanned the item . Apparently she has reached some...

What is the step by step process of exchanging soda streams? When I scan the old one, the POS gives the cost price, then when I scan the new one, it just doubles the total price. How do I make the exchange even witha 0 total price?

So a guest brought me their receipt and said she was over charged for an item . So I did the price adjustment and when I hit total button, the difference was $0.23. The register actually gave me the option of putting the $0.23 back on her card. So I asked her do u want it back on your card or...

I'm honestly baffled at my store. I'm supposed to stand up front and be available to the guests and team members. Yet with hours cut, I only have 1 cashier (2 if I'm lucky). Sometimes a self-checkout person. And then 1 or 2 at guest services. If you get a few full carts of groceries, that 1...

So at the Service desk when things come back from online, an online item sticker prints out. At my store we defect all these things out even if there is nothing wrong with the item. Do you defect these things out? Do DBOs like or dislike these items coming to their dept to sit on a clearance shelf?

I was told store recently got rid of the even exchange option for returns. Can someone walk me through the steps of doing an exchange using the “sell item” option?

My Team Lead yelled at me and sent me home early for not knowing how to make an announcement on the store intercoms. I don't want to go back to work tomorrow without knowing, so how do I use it? Can I use the red phones, or is there a special phone for intercom usage?

Does anybody else not have the print labels option anymore on the login screen at the service desk? The only option we have is add printer so we can’t defect out target+ items. Does anybody know how to fix this? Thanks have a good one

Starting on the 1st, were supposed to have a new cleaning protocol that involves (from what I was told) only 1 cleaning person who comes in at 7am to clean the store. Then clean carts one by one as guests enter. Before, we were cleaning carts right after each guest was leaving and helping out...

Front End people: how do you successfully do a post void? i remember a few months ago, i had a guest who didn't get his $50 off a vacuum and my TL told me to do a post void, and i followed the instructions on the screen, but it prompted me to give him $50 in cash. that didn't seem right so i...