The way I see this failing is with TMs who don’t care, having Leads/Leaders and other TMs pick up the slack daily, and then it’s not work or coming clean, you’re playing catch up. Currently, if this pilot were to come to my home, we would be screwed. Catch up is an understatement, hours are out the door, and we still send people home? I don’t understand it sometimes and it gets frustrating when your ETLs are wanting such and such done, with whatever template was written out two weeks ago, and ensure that receiving is clean and clear. You feel defeated almost knowing all your hard work 2 weeks ago up until now all went to shit cause some other factors.
-mini rant over-
We already reallocate what mytimes divvys out, have been since I got to Spot. I had one ETLHR mention how we shouldn’t be changing the allocations and that Mytime is a very sophisticated system and should know who, what, when, where, why and how we should allocate; I thought that was irritatingly funny.
At my house, a lot of the TMs are set in their ways, are lazy, and can’t see the bigger picture, and like others have said, conversations about performance need to happen, and if nothing changes after multiple, then performancing out needs to happen. Current ETL doesn’t like doing this, and I just keep documenting, documenting, documenting, until they realize maybe this person has to go...
As a TL, I was trained PPTL, Salesfloor, and some Consumables during my initial SFTL training period. Setting workload is the most easiest yet time consuming, especially by yourself. I have a feeling the Plano team will get larger before it gets dispersed amongst the other teams. I show my team about researching and setting and tieing, especially if there is a closer and has time. I’ll usually come in with some batches that need to be pulled since they take it upon themselves to research, especially if they’re in a certain zone during their shift. I reiterate to only do it for my respective areas, as I have a large portion, since I don’t know what ____ TL would want. It helps me out with weekly scans and it’s one more skill TMs can utilize.
The basics of a SFTMs job is guest service, reshop, zone and responding to the front. Those should be a given, shouldn’t have to be told; it’s the newer things that they usually don’t do that needs to be implemented into their daily routines. I saw this at my training store, and I had hoped some of the TMs at my home started initiating this, but only a slight few have. I will say Patience is key...and it’s a key I keep losing.