gsa4lyfe
Always here
- Joined
- Jul 31, 2017
- Messages
- 3,413
Grocery store I used to work at called it blockingSeriously! Yet they got rid of Brand Attendants?
Another retailer I worked at years ago called it facing.
Grocery store I used to work at called it blockingSeriously! Yet they got rid of Brand Attendants?
Another retailer I worked at years ago called it facing.
Don’t misunderstand, i’m NOT saying don’t zone. Speaking from experience I zoned seasonal for 8 hours and the next day it barely looked better than it did prior. What I mean is zoning can be done while pushing and while doing re-shop. I see zoning alone as an unproductive use of time when something else can also be getting done. Ever see an aisle after it was freshly set - perfectly zoned and the setting got done.Ummmm... zoning and reshop equals not being as productive? That hurts - I honestly feel that this is the mindset of a lot of leadership and it bothers me big time. Zoning is probably the most important and most productive thing a TM can do. Speaking as someone who loves to shop and has been doing it for decades, in all kinds of store environments, I can say with certainty that a messy store is a huge turn-off. And contributing to that messiness is piles of reshop overflowing at GS and the fitting room. I feel like reshop gets no respect from most of the leaders in my store, which makes no sense to me because reshop is merchandise that is waiting to be sold, just like truck push. I can't tell you how many times I've worked reshop and there is one item left on a rack because the other four or five are in reshop hanging on an overstuffed fitting room rack or chilling at the bottom of a pile of returns at GS, getting nice and wrinkled.
As a long-time customer before becoming a TM, I absolutely noticed when the downward slide started at my store. I clearly remember walking in one weekday morning, I believe it was a Tuesday, and noticing that the store was a mess - stuff on the floor in nearly every aisle. I texted my sister and asked "What the hell is going on with Target? They used to always look great, but I'm walking around and this place is tore up!"
You are missing the point. You are wanting employees at night AND during the day, twice the payroll, that would be nice but it is not going to happen. Corporate heard from guests that there is not an employee to be found while shopping, corporate realized the payroll was huge but not when the guests saw it so they took that payroll and MOVED it, they were NOT about to double it.Exactly! If you had overnight processes, the store would be easy to shop when its open. Guests would be able to find what they need because its where it is suppose to be. The shelves would be full, straightened, signed correctly and there would be no reshop. The people that are working on the sales floor during the day would be focused entirely on the people who are shopping. The way it is now, the stores are a mess, all of the "extra HaHaHa" help are rushing around to get their assigned work done and ignoring or hiding from guests wondering if we have any more product in the back.
Walgreens. Worked there in college.The local drug store chain I was with for about 18 years was also front and face. Or just facing.
I would be curious to know what our basket size is now. Things I've overheard from guests:Target has succeeded at driving guests away from the store. Why do you think drive up and store pick up are picking up steam?
Of course, there are others who may like the changes. I don't hear as many kudos as I do complaints, though.
Please encourage every one to complain to corporate.
A person can only do so much. There is a physical limit to how much a person can do in a set period of time. So you can make the store very presentable for guests, or you can do a half-assed job of it while doing other stuff. If you take stuff off a vehicle and find the right place for it, that's precious seconds times however many items taken away from making a store visually appealing to guests.Don’t misunderstand, i’m NOT saying don’t zone. Speaking from experience I zoned seasonal for 8 hours and the next day it barely looked better than it did prior. What I mean is zoning can be done while pushing and while doing re-shop. I see zoning alone as an unproductive use of time when something else can also be getting done. Ever see an aisle after it was freshly set - perfectly zoned and the setting got done.
A person can only do so much. There is a physical limit to how much a person can do in a set period of time. So you can make the store very presentable for guests, or you can do a half-assed job of it while doing other stuff. If you take stuff off a vehicle and find the right place for it, that's precious seconds times however many items taken away from making a store visually appealing to guests.
What's better from a guest's perspective - everything looking nice or everything just thrown together, with uncertainty that things are in the right place? Have you ever walked around as a guest, seeing the abandons TMs haven't gotten to shoved into spaces, what's on the shelves not neatly lined up, similar things in the space of others? It looks crappy. Do that, and then go into similar stores, and see how much more pleasant of an experience shopping is when it looks all great.
Hmm... this sounds familiarLike TMs who specialized in those things.
A person can only do so much. There is a physical limit to how much a person can do in a set period of time. So you can make the store very presentable for guests, or you can do a half-assed job of it while doing other stuff. If you take stuff off a vehicle and find the right place for it, that's precious seconds times however many items taken away from making a store visually appealing to guests.
What's better from a guest's perspective - everything looking nice or everything just thrown together, with uncertainty that things are in the right place? Have you ever walked around as a guest, seeing the abandons TMs haven't gotten to shoved into spaces, what's on the shelves not neatly lined up, similar things in the space of others? It looks crappy. Do that, and then go into similar stores, and see how much more pleasant of an experience shopping is when it looks all great.
In a perfect world, day shift is zoning while pushing truck, night shift is zoning while pushing reshop, and fitting room is covered open to close, sorting reshop while pushing mens truck and reshop, and zoning mens, clearance and athletic/sleepwear.I agree but, too much time zoning and other things don't get done. My store has decided to emphasize zoning in the morning. OK. The store is really starting to look nice and shoppable. Just ignore all of the empty spaces on the shelves and all the unpushed freight in the back. We're rolling more than half the truck some days now.
It's almost like we'd be better off having one person push freight and another person zoning. Like TMs who specialized in those things.
Sales have increased, not fallen.I would be curious to know what our basket size is now. Things I've overheard from guests:
"I used to like to shop here... it's the only place that wasn't filled with stuff in the aisles being put out"
"The website says you have it" (Yep.... it's on a vehicle in one of the 50 repack boxes in the backroom)
"This was the only store that was sensory friendly and had room for our clients to shop" (From a provider to disabled people with regard to music in the stores, baskets and towers and shippers now being merchandised in the racetrack and towers in many departments )
"Why don't you have an accessories department anymore? I just want to look at earrings!"
"I'm sorry to bother you... it looks like you have a lot to do today" (looking at the uboat stacked 7 feet high and the 3 bags of styrofoam hanging from it as a tm tries to "work clean" in lamps and furniture)
"I can't turn a single corner without running into someone in my way"
"If I wanted to buy it online, I wouldn't have come here. I guess I'll check online first next time"
"If it's on cartwheel, you should have it in the store. I can't use cartwheel online. That's why I came."
"Why would I use store pickup if I shop online and they'll send it right to my house? I don't ever have to come back."
"Are they trying to show us how the shelves get filled? I want them filled when I get here, not while I'm shopping."
Of course, there are others who may like the changes. I don't hear as many kudos as I do complaints, though.
"
Basket size or sales?Sales have increased, not fallen.
Stuff found in the wrong spot in Softlines ends up in whatever rack or tiered cart the TM is pushing, then brought to GS to put in reshop. FR person puts misplaced stuff in a cart or basket and brings it to GS.In a world where tm's are not allowed to have any vehicles on the floor other than the one they are pushing, what are you doing with the enormous amounts of strays, stuffed, and broken stuff you find while pushing/zoning? When they call to pick up reshop from the front, are you taking your uboat to the back to hopefully find an empty vehicle to pick up the reshop? (mostly large items so it's "overflowing" all the time) I feel like all I do is run to the back then run to the front then push some freight then run to the back then run to the front.... The inefficiency is killing me.
I've honestly given up. Unless something is a hazard I just leave it. If leadership thinks it looks sloppy then they can either give me the tools I need to fix it or stfu.In a world where tm's are not allowed to have any vehicles on the floor other than the one they are pushing, what are you doing with the enormous amounts of strays, stuffed, and broken stuff you find while pushing/zoning? When they call to pick up reshop from the front, are you taking your uboat to the back to hopefully find an empty vehicle to pick up the reshop? (mostly large items so it's "overflowing" all the time) I feel like all I do is run to the back then run to the front then push some freight then run to the back then run to the front.... The inefficiency is killing me.