We have new titles, but honestly not a whole lot has changed at the team member level anyway (except logistics). They're saying that these are all new positions with all new roles, but Service & Engagement Advocate is just a GSA with a new title. Ultimately, they're still doing the same stuff that a GSA was doing a month ago.
Engagement Advocate (formerly Cashier):
- You are the face of Target and interact with our guests each and every day.
- Provide an easy, seamless checkout experience.
- Actively engage guests in a way that makes them feel welcome and rewarded by our loyalty programs.
- Make sure every guest leaves happy.
- Champion self-checkout by inviting guests in, teaching guests and complete transactions for guests who do not want to self check.
- Comply with all cash handling and safety related procedures.
Front of Store Attendant (formerly Cart Attendant):
- Provide an easy, seamless shopping experience by keeping carts and baskets well stocked throughout the store and responding quickly to guest carry-outs and spills.
- Maintain clean, stocked check lanes, restrooms, Mini Assistance Centers, spill stations, carts and baskets.
- Clear the parking lot, sidewalks and doorways of carts, trash and snow (if applicable)
Because you are taking on a new role for the operating model pilot, you will be expected to have new knowledge and perform new skills and abilities, including:
- Guest interaction and engagement techniques
- Powered equipment certification, operation and safety (cart pusher)
- Ability to consistently lift 40 lbs or more
Service Advocate (formerly Guest Service Desk):
- You are the face of Target and interact with our guests each and every day.
- Provide an easy, seamless order pickup, exchanges, or return experience.
- Actively engage guests in a way that makes them feel welcome and rewarded by our loyalty programs.
- Make sure every guest leaves happy.
- Be passionate and provide exceptional service to every guest.
- Share your knowledge and excitement of front of store services and attend to every guest.
Because you are taking on a new role for the operating model pilot, you will be expected to have new knowledge and perform new skills and abilities, including:
- Guest engagement and loyalty-driving techniques
- Loyalty programs
- In-depth knowledge of front of store specialty services
Service and Engagement Advocate (formerly Guest Service Attendant):
- You are the face of Target and interact with our guests each and every day.
- Welcome guests to the front of the store, directing guests and acting as their host.
- Serve up an easy, no-wait experience at the check lane and all service areas.
- Ensure every guest leaves happy and train peers to do the same.
- Support the Service and Engagement Lead by managing front of store traffic and replenishing supplies, allowing the Service and Engagement Lead to focus on the guest experience and team development.
- Provide a seamless checkout, return, registry and/or OPU experience by eliminating friction points for guests and team members
- Perform cash office duties
Because you are taking on a new role for the operating model pilot, you will be expected to have new knowledge and perform new skills and abilities, including:
- Guest engagement and loyalty-driving techniques
- Loyalty programs
- In-depth knowledge of front of store specialty services