oath2order
Scary Socialist
- Joined
- Oct 24, 2013
- Messages
- 10,486
not attempting to upsell someone on a toaster when they're only there for a pack of condoms and a bag of Cheetos.
not attempting to upsell someone on a toaster when they're only there for a pack of condoms and a bag of Cheetos.
Every single time I say hello to a guest while in market, they immediately follow it up with a "I can't find 《item》, can you help me?". You just don't think it works because you haven't been doing it. But it truly does matterMost people are at Target to buy something -- talking to them isn't going to make them buy more things
Bullshit, We already did this before. How is it a step better, without even taking a step? I help 2 or 3 guests at least to coffee pots with a display and signing to explain it, this goes for the entire 16 hours a day my store is open, even if I have the entire day off. That said, that is only coffee pots. How many other departments are my hands in.The point of the gocard is to get everyone thinking about growing sales. So those that have ignored guests in the past will start helping guests. It’s to put guest service in every employees thoughts as they work. No more project focused tms ignoring guests. A signing tm helping 2 or 3 guests a day with a coffee pot, a toy, a bike, etc will be a step better than what they did for sales before.
See, but pretty much every plano TM helps guests, just not in the same way that a hardliner does. We may not circle around the floor harassing guests to buy more stuff, but I'm fairly sure that every plano TM ever helps guests who are trying to find items in an aisle that is going through a transition. Spot is just conflating "good guest service" with "harassing guests to buy more stuff they don't need".The point of the gocard is to get everyone thinking about growing sales. So those that have ignored guests in the past will start helping guests. It’s to put guest service in every employees thoughts as they work. No more project focused tms ignoring guests. A signing tm helping 2 or 3 guests a day with a coffee pot, a toy, a bike, etc will be a step better than what they did for sales before.
It's going to get worse. Our new GVP wants to not have anyone at the fitting room because the style TMs will all be working one on one with every guest. They will accompany said guests to the fr and stay with them. They will bring them accessories to go with the outfits they are trying on. Utopia, right?
Bullshit, We already did this before. How is it a step better, without even taking a step? I help 2 or 3 guests at least to coffee pots with a display and signing to explain it, this goes for the entire 16 hours a day my store is open, even if I have the entire day off. That said, that is only coffee pots. How many other departments are my hands in.
All of them. The answer here is all of them.
On a related side note, since I always seem to be the only person who can correctly answer walkie questions (What aisle is ______ in?), I should be able to get the credit for those sales. I answer this question easily a half dozen times everyday
Exactly, I also think we should get 10 percent credit for all all TMs sales during their first 90 days, so long as they see a "we are hiring cling".All of them. The answer here is all of them.
On a related side note, since I always seem to be the only person who can correctly answer walkie questions (What aisle is ______ in?), I should be able to get the credit for those sales. I answer this question easily a half dozen times everyday.
Yes, I heard this too. However, the store I was at would maintain an operator, who basically organized go backs, answered phone and answered questions.It's going to get worse. Our new GVP wants to not have anyone at the fitting room because the style TMs will all be working one on one with every guest. They will accompany said guests to the fr and stay with them. They will bring them accessories to go with the outfits they are trying on. Utopia, right?
Bullshit, We already did this before. How is it a step better, without even taking a step? I help 2 or 3 guests at least to coffee pots with a display and signing to explain it, this goes for the entire 16 hours a day my store is open, even if I have the entire day off. That said, that is only coffee pots. How many other departments are my hands in.
So many questions, lol. Does FR not answer the phone? Who is pushing the truck, zoning, doing price change and VMGs while these TMs are, basically, personally shopping for the guest? Not to mention, no matter how much people say, "we've got to re-train the guests" that's just not what the typical guest wants.
All of them. The answer here is all of them.
On a related side note, since I always seem to be the only person who can correctly answer walkie questions (What aisle is ______ in?), I should be able to get the credit for those sales. I answer this question easily a half dozen times everyday.
But they were most likely going to find that item anyway. All you did was save them some time, which meant they were able to get what they wanted and leave sooner. It's not like they had just sprinted around the entire store, checking each and every aisle, but were unable to find the item they were looking for before you came along. They likely just stepped into the market section when you greeted them.
If someone can't find something, they're either going to keep looking until they do or they'll ask someone -- neither scenario requires TMs harassing them to ensure a sale. Most people don't want to be bothered. The vast majority of guests I walk by don't even bother making eye contact with me.
The most cost efficient process is having TMs work a task until a guest engages with them, then commit to proper guest service. That's the best of both worlds. Guests find what they want while TMs get their tasks completed. It makes no sense to proactively go after guests when that doesn't result in increased sales. Everything is labeled, signs are everywhere -- 99.9% of guests find what they're looking for without a TM's help. The fraction of the 1% that can't isn't spending enough money to offset all the new problems that come with this new process.
A go card is where you log your sales & guest interaction for spot.Wait, what is a go card?
Regardless of what corporate thinks, you can’t retrain the guests. They either get what they want the way they want it or they go somewhere where they will. Of course we should greet guests and help them when needed, but it’s a fine line between helping and harassing to some people. A lot of guests just want to be left alone to shop, instead of being followed around and pressured into buying stuff they don’t want, don’t need and can’t afford, and very few if any want to be followed into the fitting room or hassled to open a red card at checkout. You want to know how I know? Because I’m one of them. That’s why online orders are so popular.Not to mention, no matter how much people say, "we've got to re-train the guests" that's just not what the typical guest wants.
Regardless of what corporate thinks, you can’t retrain the guests. They either get what they want the way they want it or they go somewhere where they will. Of course we should greet guests and help them when needed, but it’s a fine line between helping and harassing to some people. A lot of guests just want to be left alone to shop, instead of being followed around and pressured into buying stuff they don’t want, don’t need and can’t afford, and very few if any want to be followed into the fitting room or hassled to open a red card at checkout. You want to know how I know? Because I’m one of them. That’s why online orders are so popular.
He thought the other guy didnt work there and was unsure whether he should bother him because he seemed busy.
You do understand that most 'research' is done with under 1000 people who are paying for it. Thats bs.Funny, because actual research says that the vast majority of guests want to be left alone unless they approach a TM for help.
New Survey Finds 95 Percent of Shoppers Want to Be Left Alone in Stores - https://www.businesswire.com/news/home/20180319005643/en/New-Survey-Finds-95-Percent-Shoppers-Left
That doesn't even make any sense.
You do understand that most 'research' is done with under 1000 people who are paying for it. Thats bs.
Well, DAMN! That explains this whole Modernization nightmare!It's impressive seeing how quickly the new processes are spinning further and further out of control, especially as everyone who knew what they were doing quits. It's like seeing a top that's wobbling a lot and even the slightest nudge could topple the whole thing over.
Are they working on perfomacing you out? Or you took time off? On average, how many hours do you get?I can't engage guests at all because I'm scheduled off at home for the 4th day in a row.
Are they working on perfomacing you out? Or you took time off? On average, how many hours do you get?