My thoughts you ask ? Be carful what you wish for.
First thought: It would have been easier for you if specific steps on how to succeed were given to you.
Second thought: Since this process is still a work in progress, maybe you are being challenged to provide the ideas on how to succeed to others. You were probably offered the position because you are a responsible adult that doesn’t need to be spoon fed each step that is required. Rather that put the process down, how about making it work and sharing your success story with others ?
The way I see the change: We are used to chopping up the tasks needed to run the business into many steps that separate specialty teams completed.
Kind of like an assembly line: you put the tires on every car, every day. No one can ask you about the windows cause all you know are tires.
Old way: flow did push, backroom did storage, presentation did pogs, Instocks filled holes, pricing did price change, salesfloor did reshop....etc.
This led to little accountability and lots of finger pointing. ‘’It’s the (fill in the blank) teams fault that my job is harder cause THEY didn’t do it right.’’
Flow had trouble pushing if presentation didn’t set correctly, backroom got lots of back stock if flow didn’t push correctly, pricing couldn’t ticket everything if salesfloor left too much reshop undone.....etc. This STOPS if you do every step yourself. You WILL set correctly cause it makes your push tomorrow easier, you WILL push what goes out cause pushing is easier than back stocking, you will zone well because it makes completing the price changes so much easier...etc.
The greatest benefit: you know about more than just the tires. You are more valuable to the guest cause you can answer more than one question. You know what is new, what is in the ad, what is in the backroom, what just went on clearance, what is transitioning next, what is selling well, what is dying in the shelf......get it?
You are much more capable to assist the guest in a purchase.
The reason I see: Because the turn around for delivery has considerably shrunk, within an hour for groceries to next day for most items, the disadvantage to ordering online is now gone. Therefore, brick & mortar retail needs to give the consumer a REASON to make a trip to the store. What is the difference in a coffee maker purchased in a store vs. online ? The appliance is the same, the difference is YOU the employee. If I didn’t need you to assist me with my purchase I would simply order it online. In this new modern model I know there will be an expert in the store to help me, something that is a step above what I get online. Also rising your store above the others, because the others have employees that do one thing, your store has experts that know how to do all things.
Also, as an employee you are more valuable because you can help with anything that is needed because you know how to do everything.
So BE that person. Forget the past and Be the creator of your future. Strive for success.
My suggestion: consistent routines. Formulate a schedule of routines that will allow you to get each task completed as needed.
Sheesh, i’m Doomed, my blood is target red. I just can’t stop myself from working off the clock. I should probably get a life....maybe write a book...Oops, done that.
