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We start the pilot on March 5th. I'm part of the new Merchandise Ops team.
2023 New pilots?
- Thread starter Elohseeyou
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I like watching for stealing too, but ultimately that is APs job.
BackupTL
HQ Business Partner
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Have you seen any trainings or rollouts on what it will look like?
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Sounds like a store specific issue.
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My store started the pilot with the shifting of ETLs and TLs and TMs, so far, some people are pretty good with it. Others however are taking it pretty hard so far.
Beauty really got the short end of the stick ngl. They're told to just push (not pull) Chem, beauty, and pharmacy but there were literally 11 carts. Because of this beauty was the worst it's ever been before.
Tech doesn't have it bad (yet). We have people pushing trucks and pulling priority. This allowed us to make the floor look better and actually flex and fix counts. I sold 11 PS5s because I flexed them out. Because of that, I brought in 5.5K of sales!
Morning tech gets pulled to do some side tasks, and help toys with a new transition, or Plano set. Push a cart here and there. I like it so far.
Glad we legit never have to really touch books again LOL.
I think modernization brought a ton of good but also tons of bad. we should go into a hybrid mode.
- Have entertainment truck goto GM but have tech maintain zone / go-backs.
- Have a team pull and push priority.
- Have tech push their own truck.
- Keep beauty TMs in beauty and don't wipe the SS aspect from it. Tech and Beauty NEED TMs to know knowledge about their products "does this item react badly with this kinda skin" " Will this work on my mac" "what do you suggest for acne" etc.
It feels like it's... oscillating right now. Things are changing. But feels like it's stabilizing.
Keep yall updated
Beauty really got the short end of the stick ngl. They're told to just push (not pull) Chem, beauty, and pharmacy but there were literally 11 carts. Because of this beauty was the worst it's ever been before.
Tech doesn't have it bad (yet). We have people pushing trucks and pulling priority. This allowed us to make the floor look better and actually flex and fix counts. I sold 11 PS5s because I flexed them out. Because of that, I brought in 5.5K of sales!
Morning tech gets pulled to do some side tasks, and help toys with a new transition, or Plano set. Push a cart here and there. I like it so far.
Glad we legit never have to really touch books again LOL.
I think modernization brought a ton of good but also tons of bad. we should go into a hybrid mode.
- Have entertainment truck goto GM but have tech maintain zone / go-backs.
- Have a team pull and push priority.
- Have tech push their own truck.
- Keep beauty TMs in beauty and don't wipe the SS aspect from it. Tech and Beauty NEED TMs to know knowledge about their products "does this item react badly with this kinda skin" " Will this work on my mac" "what do you suggest for acne" etc.
It feels like it's... oscillating right now. Things are changing. But feels like it's stabilizing.
Keep yall updated
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Your job is checkout advocate. Not Target Security Specialist. If someone or something is sus, you are NOT to say anything to the guest. That is literally not your job. Its AP's.
If your store is asking you to do this then your store is run by degenerates lmao.
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Degenerate central. There have been points where I was told to go up to guests if I saw them stealing and say 'hey I think you forgot to scan something' and I have 0 AP training whatsoever. I refused to and they never said anything more on the subject until the next time they decided it was a thing we should do.
We are told to watch, then told to stock stuff, then scolded for not catching thieves.
Guess I never thought about how bad the store was. I assumed it was like this everywhere for the longest time.
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That’s been for 3 years now
happygoth
reshop till I drop
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I thought in this new reorganization that Tech became part of GM? Wouldn't that mean Entertainment falls to Tech again? Or at least legitimently could, since Tech is no longer grouped with Style and Beauty?
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Correct . High volume store will continue to keep it separate with their own Etl and Tl
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well yes but all our job is is to Push. no backstocking and no pulling. that’s it.
we’re a HV store but not THAT HV.
BackupTL
HQ Business Partner
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This just makes me more interested in seeing the volume leadership breakdown. We are approaching the threshold for a ETL-F&B due to sales but I wonder if that'd change with this.
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My store didn't meet goal last year (mind you like 86 mil tho) So we actually lost an ETL and its our GM ETL so now the F&B ETL is going to be F&B ETL.
Not nothing... they are straaaategizing.
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If I see a guest not scan something on the bottom of the cart, I can politely ask guest if they forgot about the item. If they were trying to steal it mostly likely they would say they changed their mind. If the honestly forget they would scan it.
Leaders who are taking on new roles are just feeling around in the dark learning as they go because they won't send anyone to train and they are getting frustrated and starting to feel overwhelmed because there is so much they don't know and have a short time to figure it all out.
Style is like a deer in the headlights still. But they are putting their best effort into it trying to figure out this new culture and land of HL. I give them credit because HL is not what they signed up for.
Those kidnapped from HL (domestics, home and seas) and taken to style are still majorly resentful. And I can't blame them I can maybe understand a home maybe, but domestics and seasonal? Really, seasonal?
I can't be too specific but we have one leader who is angry for an unspecified reason. This person is constantly telling the team, with a screw everyone edge to their voice, things like "We only have to worry about it this week, we aren't touching next week let them do it then." Or to other teams, with resentment in their voice, "When are YOU guys going to take over such and such?"as if to say it better be soon because I don't want to do it anymore. There's no since of 'help a brother out' we are all in this together with that person its more of a 'take my ball and go home' mentality and that is causing more tension.
Next week will be better because everyone will be right and properly scheduled in their new roles instead of half in their old roles and half in their new roles so to speak. And the store will have more things figured out. The biggest problem is everyone liked the teams they had or were on and then to be torn apart has really ruffled feathers. The store will get to a good place at some point but to all the stores in the future when this pilot rolls out to everyone, I say God speed.
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Depends of the store volume . For example I have 4 inbound tl , one owns receiving and truck unload , one owns push and salesfloor, one own plano /price change and one owns backroom and instocks .
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Yes, but checkout advocates do need to ensure all items are scanned, priced and paid for properly. If an item doesn't look like it scanned or reflects wrong price, they should offer to assist the guest. AP confronts and apprehends.
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I never do this. I'm sorry but with all the nutjobs out there I am not going to even vaguely hint that something may not have been scanned. You may think it's not confronting, but I've known shoplifters, even had one in my family, and it 100% is confrontation to them. I'm not out here trying to get shot over a $40 bathing suit or a $10 bottle of wine.
That's how it used to be. Seems Spot has come full circle.
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The changes happen so quickly. It really depends on what manager is working that day. I keep watch and report to AP if I see stuff but I don't walk up to them. I suppose that's why I'm not put on SCO much.
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Also really curious how this is going at other stores. Our hasnt said a peep nor does it seem much is in motion yet
