So here is a better breakdown of the Low Volume Strategy. Cliff's Notes from a 21 page internal:
The overall idea is to extend the hours TMs are on the sales floor while the store is open to provide better guest service while replenishing at the same time. Goal is integration of LOG team into SF and GS team. This is accomplished over the long term with heavy emphasis on cross training TMs in all work centers. Logistics TMs train on SF and GS to maintain hours and GS/LOG TMs cross over to FLOW/BR to keep hours. A lot of emphasis on getting everyone in the store cross trained to as many work centers as possible to add LOD's flexibility in scheduling/tasking.
- Total store payroll will not be adjusted for this.
- 4 solutions were/are being tested in 9 stores across the US. Atlanta, MO, and IN markets. Test was last fall and starting in April will role out to more ULV stores.
- Same info from my previous post on some solutions using 7:30 and 8:30 all push and Auto Pulls. Autos drop at 7:15/8:15.
- Somes stores go to Autos at 30% Ad/top 2500 and either 70% or 80% on every other Auto. Also includes true outs.
- CAFS go to 1) 1,2,3,5,6,7p drops or 2) 2-7p on the hour or 3) 1-7 CAfs on the hour. All CAF triggers go to 40-50% and High Volume CAFs drop twice. This reduces the autofill workload so more time can be spent. BR TMs can move to push truck earlier. CAF fill groups batch once per day with high volume (perishables, consumables, commodities) dropping twice.
- The real estate where we used to put the backstock/bulk from the PUSH from the truck will be used to expand the custom blocks. This allows for each vehicle or pallet to include less aisles, therefore eliminating footsteps.
- Some stores may go from 3 trucks/week to 2 (most likely Tuesday/Friday to better accommodate Ad/High sellers)
- pallets allowed on floor until 11a. Use black plastic pallets on SF and only have pallets on floor that the wave can actively push.
- Autofill workload will decrease significantly die to the trigger percent changes. This workload will adjust into the hourly CAFs. Two TMs from the morning shift will have to shift to the afternoon to cover the CAF shifts.
- All backstock completed by 1/2p.
- No more than 10 people should be scheduled to unload truck. This many TMs should be able to complete even the largest trucks in 1 hour and 15min or less.
- Use plastic pallets for priority 1 unload. Use wheeled vehicles for priority 2. Use 3 tier carts or shopping carts to simulate bowling from pallets down the aisles.
- LOD routines and schedules will require adjustments. This new strategy creates more flexibility for LODs in scheduling themselves and TMs.
- ETL meetings go bi-weekly.
- TL contributions go to quarterly.
- TL meetings go to monthly.
The point is for leaders to spend more time on the floor with team and guest.
- TMs are expected to cross train to other work centers to maintain their current average weekly hours if unable to adjust availability. ("Needs of the business" keeps coming to mind)
- 2 TMs, one of them a leader, comes in at 7/8a to set the line.
- 2 throwers, 7-8 on the line, 1 TL floating
- breakout and stocking team comes in 30-60 min after ACK.
- ACK truck and immediately start PUSH on PDA. Close when trucks complete to keep up DTK scores.
Basically, there is a lot of shifting of BR/POG TMs throughout the day. Moving TMs/Leaders to different areas to put out fires. Shift everyone in the building under all Logistics payroll to concentrate on specific task execution.
-Laughed at this one - Work transitions (POG workload) on non-truck days when transition workload allows. Use Presentation TMs for replenishment on truck days with higher than average FLOW workload. I don't know about other stores but most weeks, if our POG team isn't balls to the wall on getting transitions, revisions, and Price Changes done for 8 hours a day for 5 days a week, they don't complete that week's task load. I don't know how they could only do transitions on non-truck days unless they started coming in on weekends. And if they are only transitioning on non-truck days, using them to help push the truck is not ideal.
- LODs delegate PCV to TMs, which sucks if your stores are like mine and task list have been crazy high.
-HR chat sessions become less frequent.
- Coordinate SF and presentation teams to PTM and flex transition merchandise from the truck for small and medium transitions. For large transitions, sorting transition product is needed.
- Instocks starts after truck push to maintain data integrity. RIGs and PTM must be completed before 1/2p.
- There are graphics and charts. If anyone is interested, tell me how to upload photos here or I can PM.
Questions/comments?