Archived AE 2017

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HRZone said:
Saw on WB a focus will be in baby registries this year. Ironic because Babys R Us has a way better selection and we got rid of the baby advisor position at our store a long time ago.
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I liked the part about guest service TM's having to spend 5-10 minutes with the guest as they make their registry.

Followed by the new schedule which slashed service desk hours.

"Sorry angry line of people trying to return things! I have to spend another 8.2 minutes over here with this guest! Then I can help you!"
 
greatteam said:
I liked the part about guest service TM's having to spend 5-10 minutes with the guest as they make their registry.

Followed by the new schedule which slashed service desk hours.

"Sorry angry line of people trying to return things! I have to spend another 8.2 minutes over here with this guest! Then I can help you!"
Click to expand...
Yeah no, there is no way this is happening unless they give us more Service Desk hours.

I've heard some rumors about ETL-Sales floor and ETL-GE being combined and a couple sales floor team leads getting cut, but nothing official yet.
 
greatteam said:
I liked the part about guest service TM's having to spend 5-10 minutes with the guest as they make their registry.

Followed by the new schedule which slashed service desk hours.

"Sorry angry line of people trying to return things! I have to spend another 8.2 minutes over here with this guest! Then I can help you!"
Click to expand...
I was actually kind of annoyed when I made my wedding registry at Bed, Bath & Beyond and the sign-up process took over an hour and the lady wanted to show me everything they sold. Just set me up with the scanner and leave me alone!
 
graffiti said:
Slim chance but I hope this means bringing back a brand/specialist team member there. I've always felt they miss a lot of sales there when no one is around to help registry shoppers find what they're looking for, based on how often (especially on weekends) I get stopped and help guests put hundreds of dollars in their carts. And if there was someone to maintain the zone so the products were actually there to buy, that'd be even more money for stores.
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And for the love of god, zone the displays...

please.
 
defang said:
Yeah no, there is no way this is happening unless they give us more Service Desk hours.

I've heard some rumors about ETL-Sales floor and ETL-GE being combined and a couple sales floor team leads getting cut, but nothing official yet.
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If that is the case why have either, at that point an ETL-SFGE would pretty much be a Dayside STL.

In fact the only way I could not see this being an epic disaster for atleast 50% of all of Target's stores, is if they actually added TL positions while eliminating an ETL position
 
Anyone remember AE2012 (I think it was)? The big ETL/TL position cut year? When a lot of stores started doing 7am and 6am unloads?

That was fun.

Remember how they said it was a good thing because those hours would be coming back to us in the form of more salesfloor hours?

Remember how we never saw those hours?

Good times. Gooood times.
 
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defang said:
I've heard some rumors about ETL-Sales floor and ETL-GE being combined and a couple sales floor team leads getting cut, but nothing official yet.
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That's already a thing. Stores that drop low enough in the org chart will have to do that. The plus side is you should get another SrTL.
 
greatteam said:
I liked the part about guest service TM's having to spend 5-10 minutes with the guest as they make their registry.

Followed by the new schedule which slashed service desk hours.

"Sorry angry line of people trying to return things! I have to spend another 8.2 minutes over here with this guest! Then I can help you!"
Click to expand...
That shows you just how deep corporate executives have heads up their asses.
 
SFSFun said:
That's already a thing. Stores that drop low enough in the org chart will have to do that. The plus side is you should get another SrTL.
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That's what they tell you....we only saw less etl and less tl. Same number of srtl (which outnumber tl most years).

At b volume we've been at etlge/etlsf combined for awhile...borrowed one for awhile but no idea if it's for past first quarter...they both share everything- didn't split it back apart. Horrible idea for any person to be in charge of all the things. It's just not feasible.
 
signingminion said:
That's what they tell you....we only saw less etl and less tl. Same number of srtl (which outnumber tl most years).
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It's what our org chat says, not what anyone told me. The extra SrTL is to help with the LOD rotation after losing an ETL.
 
SFSFun said:
It's what our org chat says, not what anyone told me. The extra SrTL is to help with the LOD rotation after losing an ETL.
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Ours stayed the same. Just took the srtl from softlines and gave it to pptl (both srtl and sltl quit in the same week). Plus a srgstl and the ctl is a srtl.
 
greatteam said:
Anyone remember AE2012 (I think it was)? The big ETL/TL position cut year? When a lot of stores started doing 7am and 6am unloads?

That was fun.

Remember how they said it was a good thing because those hours would be coming back to us in the form of more salesfloor hours?

Remember how we never saw those hours?

Good times. Gooood times.
Click to expand...

I think it was like 08 or 09 that had the big TL cuts (every store used to have 4 GSTLs at a minimum, and 4-5 TLs in HL and SL each). The TLs used to scan their own areas and keep them full/do SPs. Instocks was formed and the TL reduction on the floor began. GSAs were formed to cut GSTLs. ETL's and Specialists saw cuts after that.
 
Rock Lobster said:
I think it was like 08 or 09 that had the big TL cuts (every store used to have 4 GSTLs at a minimum, and 4-5 TLs in HL and SL each). The TLs used to scan their own areas and keep them full/do SPs. Instocks was formed and the TL reduction on the floor began. GSAs were formed to cut GSTLs. ETL's and Specialists saw cuts after that.
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Here is a link to AE09, very sad event for Tm's.
ae10 info former specialists
 
I've heard again this year that GE and HR may combine in org charts 1-3 to split SF off and allow them to focus more on filling the floor.

Also heard of a SFS TL position in upper end buildings.

Finally, I've heard that jeans may come to be a permanent part of the dress code.

I'm excited to see what we actually do.
 
Goingstrong said:
I've heard again this year that GE and HR may combine in org charts 1-3 to split SF off and allow them to focus more on filling the floor.

Also heard of a SFS TL position in upper end buildings.

Finally, I've heard that jeans may come to be a permanent part of the dress code.

I'm excited to see what we actually do.
Click to expand...

Yes, in all actuality there might be some good changes this year. I have not personally heard anything official, but I do trust the changes our current CEO is making over past (it was seriously just cutting without worry of the consequences with Greg). I always said HR/GE combo would make sense at those levels. Most of the GE workload is about people management and scheduling/staffing anyway.
 
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