Your leaders should never be saying something like this to you. It’s disrespectful and ultimately counter productive. I’m sorry.
However, working at Target is a non skilled job. It’s true that there is beyond a ton of information to memorize to be particularly effective. I was a team member, specialist, team leader, senior team leader and exec before I called it quits... 10.5 years in. I learned a lot about how Target works but... it’s a non skilled job.
Given that it is a non skilled job, Target’s publicly held social justice values are going to hurt itself, all of its employees, and the guests.
$15 an hour is too much money for an unskilled job. And while Target pretends to be socially justice driven, at the end of the day, it is a publicly traded company with major shareholders that ONLY care about profitability.
You think employees are just going to get massive raises without consequence and that those shareholders are just going to take that on the chin? Please, anyone who thinks this, grow up.
There are only a few ways this plays out. Target cuts hours to meet previous overall payroll expenses which means... the workers that remain have to work that much harder with fewer coworkers.
Or... store brand suffers which deteriorates sales even further which causes payroll cuts regardless.
Or... Target just starts closing locations they deem to be not meeting enough profitability levels.
Summary... your leader sounds like a jackass that doesn’t know how to lead, but at the end of the day, with wages going up, expectations are going to rise and if they don’t you’ll all end up unemployed.
Edit: I suppose I should also add that expectations rise over time regardless because of corporate greed, but this type of thing really has an exponential effect on hastening that process.