Service & Engagement Can I speak to a manager?: A front end thread

[Amanda Cantwell]

So if you scan the receipt it will pop up. I think it’s just a test. DO NOT tell guests or anyone else as it should NOT be used.

 

[Times Up]

So basically guests can "return" something, and then the cashier has to finish processing the transaction, but then there is a distraction and the cashier forgets to take the returned item, and it walks out the door. Great, just great!

 

[Amanda Cantwell]

So basically guests can "return" something, and then the cashier has to finish processing the transaction, but then there is a distraction and the cashier forgets to take the returned item, and it walks out the door. Great, just great!

Not if you don’t let guests use it. In fact, I’d request mods take this down so less guests find out about it. I know it’s still on reddit but why spread it more

 

[starmaster1000]

So since guests wouldn't be checking items out... should this not be called "Self Check-In?" SCI?

 

[Tessa120]

What is that big blank box covering most of the screen? At first I thought it self-censoring, but the reflected lights aren't altered. It's like there's a bunch of missing text/graphics. Hopefully that means it's experimental or test, or better yet disabled at SCO registers because it's only meant for regular registers.

 

[REDcardJJ]

I'm not that opposed to the idea.

 

[GoodyNN]

Maybe that box is where items being returned will appear once they're scanned?

 

[Dog]

What is that big blank box covering most of the screen? At first I thought it self-censoring, but the reflected lights aren't altered. It's like there's a bunch of missing text/graphics. Hopefully that means it's experimental or test, or better yet disabled at SCO registers because it's only meant for regular registers.

It looks like on the SCO now when you void out the only line on a transaction using k3 instead of voiding out the whole thing using k1. It just leaves a blank box where scanned items would appear

 

[gsa4lyfe]

I tried this today and it worked... fully functional just requires a TM to come accept the return. It’s intresting but a terrible idea.

 

[Tessa120]

I tried this today and it worked... fully functional just requires a TM to come accept the return. It’s intresting but a terrible idea.

Oh dear god. So now SCOs have to be taught how to recognize shady returns, like a tag listing a color different than the shirt it's attached to, or a sleepwear set with the top and bottom not being matching sizes? I'm going to develop ulcers.

 

[ConfusedCashier]

At our store we’re not supposed to do any returns or exchanges at the lanes because salvage stickers/clearance stickers won’t print. How would that work at SCO

 

[Frontlanegirl]

I'm not that opposed to the idea.

Until someone returns something with an incorrect barcode. What if the item needs to be defected? And you know, how many returns turn out easy?

 

[Amanda Cantwell]

My guess is this was a test by the SCO team and not meant for real use.

 

[REDcardJJ]

At our store we’re not supposed to do any returns or exchanges at the lanes because salvage stickers/clearance stickers won’t print. How would that work at SCO

Until someone returns something with an incorrect barcode. What if the item needs to be defected? And you know, how many returns turn out easy?

Defective offline slips will still print at the checklanes. Bring the slip to a guest service POS ago finish the process. 90% of returns could easily be handled at the checklanes no problem.

I still think that SCO should lock a return until a TM comes to clear it, but I’m not opposed to doing returns at the lanes.

 

[RTCry]

Defective offline slips will still print at the checklanes. Bring the slip to a guest service POS ago finish the process. 90% of returns could easily be handled at the checklanes no problem.

I still think that SCO should lock a return until a TM comes to clear it, but I’m not opposed to doing returns at the lanes.

I think that’s what Target is going for anyway, obviously. Modernization and being more efficient. They’re not going to pay someone $15 an hour just to scan items and bag. You will have to be capable of more and execute.

 

[Amanda Cantwell]

Defective offline slips will still print at the checklanes. Bring the slip to a guest service POS ago finish the process. 90% of returns could easily be handled at the checklanes no problem.

I still think that SCO should lock a return until a TM comes to clear it, but I’m not opposed to doing returns at the lanes.

90% I think is pushing it. While most can be done at the lanes though, the question is SHOULD they? Fraud etc

 

[RTCry]

90% I think is pushing it. While most can be done at the lanes though, the question is SHOULD they? Fraud etc

Does Target even really care about that right now? My directive from STL and above mgmt is “attempt every return”, “follow the POS prompts”, and “make it right”. Until I get notice of otherwise, I am going that way and instructing my team to as well. It’s Target, not “RTCry Target”. I get paid regardless.

 

[Amanda Cantwell]

Does Target even really care about that right now? My directive from STL and above mgmt is “attempt every return”, “follow the POS prompts”, and “make it right”. Until I get notice of otherwise, I am going that way and instructing my team to as well. It’s Target, not “RTCry Target”. I get paid regardless.

ASANTS. My AP would kill us if we said “oh yeah I just followed POS prompts”

 

[REDcardJJ]

90% I think is pushing it. While most can be done at the lanes though, the question is SHOULD they? Fraud etc

At $15 an hour, like RT said, you should be capable of more than scanning and bagging items. Especially if you’re at SCO.

 

[RTCry]

ASANTS. My AP would kill us if we said “oh yeah I just followed POS prompts”

And mine said, “Yeah. Follow the prompts bc we’re supposed to be focused on other areas, “ when I challenged them. I actually like having more TMs developed and able to help guests in all facets of a shopping trip. It makes more sense for the way Target is headed to have cashiers able to accept a RC payment, a return, have PriceMatch at the register (with GSA and the PM app), etc. They want to make it a seamless visit for guests. They have to to compete with online.

 

[RTCry]

And honestly, if you haven’t gotten the message yet...you need to. Target is NOT paying people $15 an hour to do what they are doing now. You will be expected to do more. Your responsibilities will expand.

 

[Amanda Cantwell]

At $15 an hour, like RT said, you should be capable of more than scanning and bagging items. Especially if you’re at SCO.

And honestly, if you haven’t gotten the message yet...you need to. Target is NOT paying people $15 an hour to do what they are doing now. You will be expected to do more. Your responsibilities will expand.

I agree with you both 100%. But if that’s the case target has to seriously upgrade our non-existent training program. Giving people one day of training then throwing them to the sharks will NOT cut it.

 

[RTCry]

I agree with you both 100%. But if that’s the case target has to seriously upgrade our non-existent training program. Giving people one day of training then throwing them to the sharks will NOT cut it.

I agree 100%. That and the whole champagne taste on a beer budget about guest service.

 

[Amanda Cantwell]

I agree 100%. That and the whole champagne taste on a beer budget about guest service.

The HARDEST part of guest service is spotting fraud. You can teach any Joe Schmo how to use the POS. But we need real coupon and return fraud training before you even touch POS

 

[RTCry]

The HARDEST part of guest service is spotting fraud. You can teach any Joe Schmo how to use the POS. But we need real coupon and return fraud training before you even touch POS

I get that, but (and ASANTS) they aren’t concerned about return/POS fraud, within reason. That’s why I am pretty much playing Whack-a-mole with it. We have parameters, but we adjust accordingly when something new is presented. And honestly, given the pay raises, anyone on Front End should be able to find the balance between Guest Service and fraud. Target is looking to weed out the weak/unwilling and bring in the highly capable. I have nothing but my common sense telling me this. You just need to see the writing on the wall.