You were right! They never ordered any and did not even know how to find it! Our VM ordered some for me.if your ETL says they’ve ordered some then ask them for the PO number and expedite it in myhelp
If they don’t give it to you it’s because they’re full of shit
=] glad i could helpYou were right! They never ordered any and did not even know how to find it! Our VM ordered some for me.
Lol only 4 out of the 8 spots we have actually have numbers on them. The original 4 we had when we first started have numbers and then they added 4 more permanent spots during the pandemic and those went unnumbered. Probably still a long ways out for that feature anywayJust thought all you service desk people would like to hear some good news. Rumor has it that in the next few months a few stores will switch to a number system so once you arrive you type in what spot you are in instead of saying car description. They will test it at a small store and then roll it out to the super targets if it works I'm guessing. Greatest news ive ever heard.
partner with ETL SE and ETL GM to work on thisHi front end team,
I know this has been asked before, just wondering if anyone has come up with any NEW ideas that actually WORK!
HOW do you get the very busy salesfloor team to BACKUP CASHIER ????
I absolutely can NOT stand hearing:
”Who is responding? “
”Leaders send up a team member”
”We need a response”
”Everyone needs to backup”
”Backup needed”
”TM XXXXX (insert every name on the grid listed really fast)”
NONE of this is working!
the SAME tm’s respond all day and then get chewed out that their work is not done !
Too many tm’s are on the ‘do not backup, do not call” list
PLEASE, what works ?
Until leaders actually hold their team responsible for not responding to fast service nothing will change. As closing leader I listen to the walkie. I will say, “Style Team respond. Grocery Team you are up next.” They know I will follow through with that. Everyone takes turns.Hi front end team,
I know this has been asked before, just wondering if anyone has come up with any NEW ideas that actually WORK!
HOW do you get the very busy salesfloor team to BACKUP CASHIER ????
I absolutely can NOT stand hearing:
”Who is responding? “
”Leaders send up a team member”
”We need a response”
”Everyone needs to backup”
”Backup needed”
”TM XXXXX (insert every name on the grid listed really fast)”
NONE of this is working!
the SAME tm’s respond all day and then get chewed out that their work is not done !
Too many tm’s are on the ‘do not backup, do not call” list
PLEASE, what works ?
hehe, I'm in this phase right now. I'm just starting to get better responses, but it has taken a couple of months. An ETL will often have to reiterate still. I do find that saying "Who can respond?" if nobody walkies a response is a good tactic, and usually works.I usually get decent response. I'm guessing they come about 75% of the time. They know I do not call for back up because there are 2 people in line. If my team can get rid of the line in the time it take from someone to walk from the backroom, then there is no need for backup.
But back when I was newish to running the front, I'd have to call the ETL or SD and get them to page for backup. Once the SD, while on channel 1, asked the HR manager to walk the floor and see if there were any TMs not helping a guest and not working on OPU. I got good response that day.
getting rid of this list is the first step in solving your problemsToo many tm’s are on the ‘do not backup, do not call” list
I agree that quarantining merchandise is dumb and probably not warranted from a scientific perspective, but I 100% agree with keeping the fitting rooms closed. Not because of people trying on merchandise, but because of the close quarters. I certainly would not feel safe using a fitting room knowing that people having been going in and out all day, huffing and puffing while they try on clothes, and many I'm sure will remove their masks in those little rooms.We are still doing quarantine. I really don’t understand why. I wish Corp would revise their guidelines on this because it just is such a waste of time and tbh seems dumb bc guests walk around all day touching stuff...how is taking it home different? And why are the fitting rooms still closed? From a scientific, medical standpoint....why?
True, but I would have to put it back either way, lol. If they try it on and don't buy it, I'm still fixing it on the hanger or, more likely, picking it up off the fitting room floor and rehanging it. If they return it, it's a bit more work for Guest Services as far as doing a return, but then they are just throwing it in the quarantine bin. I'm still rehanging it.But how much of that clothing is returned?
They must handle quarantine differently at your store bc at mine, GS has to hang all clothing that requires a hanger and fold everything else. We have a hanging rack and 2 repack boxes full every night plus a cart (sometimes 2) full of soft goods quarantine.