On the screen it said "product name" at $16.99. The coupon was for $6 off and it said manufacture coupon underneath the item on the screen. When I scanned the item with the zebra, it was 16.99. I think it was for contact lens stuff.first hit total. sometimes they don't come off until you do. if it's still not working, make sure the product matches exactly to the requirements. then adjust price if needed