Lately, our wait time at checkout scores have dropped, and it's over a significant enough period to be a real perception and not statistical noise. Although, it's not actually worse according to me, my SETL partner and our ETL, who all watch this closely. It's actually better than it was the first half of the year.
We're calling for backups more promptly when we are not 1 +1, and often by the time backup arrives, there is no need. This is frustrating the floor team and creating more than the usual backup hesitancy.
Anyone been through a stretch like this? I don't get it.