Service & Engagement Can I speak to a manager?: A front end thread

They need to change a lot on how receipts show things to guests...it's very confusing to them and not always easy to explain either.

Also...anyone in GS finding many guests highly irritated that when they return an item purchased with Target Circle $$, they don't get those earnings back? They get a reduced price for the item and then the Circle $$ isn't refunded either. Doesn't really seem fair.
 
baba777 said:
They need to change how the system calculates buy 2 get 1 free deals. They take the lowest price item and divide and subtract it from all the others, but the way it looks on the receipt, it looks like it’s not free to the guest.
Click to expand...
But if returned doesn't the way the receipt reads show that no, you can't return two at full price and get to keep the free one? It shows all have a reduced price to equal three at the price of two, and that makes for logical returning.
 
Anelmi said:
They need to change a lot on how receipts show things to guests...it's very confusing to them and not always easy to explain either.

Also...anyone in GS finding many guests highly irritated that when they return an item purchased with Target Circle $$, they don't get those earnings back? They get a reduced price for the item and then the Circle $$ isn't refunded either. Doesn't really seem fair.
Click to expand...
you get your target circle earnings back when you make a return but it does not display on the receipt. it will take a couple days to go back to the guest’s account
 
baba777 said:
They need to change how the system calculates buy 2 get 1 free deals. They take the lowest price item and divide and subtract it from all the others, but the way it looks on the receipt, it looks like it’s not free to the guest.
Click to expand...
but when it looks like it's free on the receipt, returns are a nightmare. it's a lose no matter what you do
 
And it would be a pain in the butt if they needed to return the "free" item. I just tell guests that it distributes the amount of the free item evenly across each of the buy 3 gets 1 things. Most people understand that. If they want more info, I'll tell them that it helps with doing returns. I try not to be lengthy with my information.
 
This is our SECOND OPU hold space. We have like 4 1/2 full isles already but this is just OVERKILL. They moved TSC to the back and all of that area is now OPU hold space. We also got walk-in freezers and coolers.
 

Attachments

  • 1F1D9B90-5682-4590-96AF-469097B5A4DF.jpeg
    1F1D9B90-5682-4590-96AF-469097B5A4DF.jpeg
    1.3 MB · Views: 54
versiondefect said:
This is our SECOND OPU hold space. We have like 4 1/2 full isles already but this is just OVERKILL. They moved TSC to the back and all of that area is now OPU hold space. We also got walk-in freezers and coolers.
Click to expand...
I'm jealous. Granted we're not quite busy enough for something of that scale, but 😍😍
 
So I had a guest buying a small thing of milk tonight. She wanted to use her target circle earnings. She had $3 there and the milk came to about 1.50, but the target circle earnings would not cover it. Any idea why?
 
Random question, but does anyone know when Ship to Store will be re-enabeled? I know it gets turned off during Q4, but we're long past peak season now and things are starting to slow down. It was always nice to escape the madness of Drive-Up and Service Desk to go unbox and bag all the STS for 10 minutes.
(I ask this here because, at least at my store, OPU/GS does STS and not FF or RevLog.)
 
st34 said:
Random question, but does anyone know when Ship to Store will be re-enabeled? I know it gets turned off during Q4, but we're long past peak season now and things are starting to slow down. It was always nice to escape the madness of Drive-Up and Service Desk to go unbox and bag all the STS for 10 minutes.
(I ask this here because, at least at my store, OPU/GS does STS and not FF or RevLog.)
Click to expand...
Our SFS was never turned off to our dismay.

I heard of a nearby store cutting it completely due to lack of TMs even though they have triple our capacity.
 
We had a guest who ordered before Christmas ship to store was turned off but, guest put down store address as the ship to address. There was more than one package. We were able to locate one but, couldn’t find the other. The guest sent his daughter to pick up she pulled into drive up. Not fun for my coworker we had to get multiple team leads involved.
 
Zxy123456 said:
We had a guest who ordered before Christmas ship to store was turned off but, guest put down store address as the ship to address. There was more than one package. We were able to locate one but, couldn’t find the other. The guest sent his daughter to pick up she pulled into drive up. Not fun for my coworker we had to get multiple team leads involved.
Click to expand...
How did the guest think this was ok? Like..... howwww?
 
versiondefect said:
we have a TM at our store who draws on our name tags. ETLs had theirs painted about their personalities and i got mine as glados from portal! But most people get Spot painted on.
Click to expand...

That’s really cool! I just have one new nametag with one of the bullseye stickers from the Lanes, and two new trainer nametags with nothing on them yet, as I just got them recently.
 
Zxy123456 said:
We had a guest who ordered before Christmas ship to store was turned off but, guest put down store address as the ship to address. There was more than one package. We were able to locate one but, couldn’t find the other. The guest sent his daughter to pick up she pulled into drive up. Not fun for my coworker we had to get multiple team leads involved.
Click to expand...

This happened a few times at my store. They just sort of sat in the corner until they were gone. I tried calling 701 about one of the items. It took like 10 minutes to get them to understand that I thought the guest had their items shipped to the store. It broke their mind so much. Then they got upset because we should have denied the package. Sometimes, I wonder if they have ever stepped foot in a store.
 
DBZ said:
How many orders do you typically have stowed? We are around 250-300, but sometimes it drops as low as 200.
Click to expand...
I think 300-400? Don't remember honestly. I'll check tomorrow. Surprisingly we actually use ALOT of the storage in the main room that I posted. That other back section is honestly probably gonna be used as storage for a lot of the bs GS stuff like boxes of tape, gift cards, used SodaStream stuff, etc. even if all of that uses an entire isle we still have SO MUCH SPACE.

Also, we now have fresh flowers! I got one and it's actually super cute! Apparently, you can place an OPU for fresh flowers now haha. They go into the walk-in cooler.
 

Similar threads

G
Not allowed to speak face to face with leaders
2
Replies
27
Views
2K
DBZ
D
F
Is anyone else's store getting rid of cart guys?
Replies
11
Views
1K
Florida Dawg
Florida Dawg
N
A Message For Corporate
2 3 4
Replies
94
Views
9K
allnew2
allnew2
buliSBI
Checks no more
Replies
3
Views
491
Captain Orca
C
S
A Target in my city has a supermarket next to it
Replies
8
Views
611
OneGoodEar
O
Back
Top