Service & Engagement Can I speak to a manager?: A front end thread

[REDcardJJ]

You are the reason not just anyone can work GS.

Honestly you could train a monkey to do it.

 

[Frontlanegirl]

I'm sure you're the reason why people hate GStms

No, they love me because I know how to do my job.

 

[Frontlanegirl]

Honestly you could train a monkey to do it.

Well, many monkeys have come through and could not handle it. It was not my decision, it was the decision of the GSTL/GE.

 

[Amanda Cantwell]

Well, many monkeys have come through and could not handle it. It was not my decision, it was the decision of the GSTL/GE.

Look if target was ok with anyone doing it they’d do self checkout returns— no human. The tech is 100% there.

What separates a good GSTM from any idiot is the ability to spot and stop fraud, and the ability to remain calm and explain policy in a way the guest understands.

 

[OneArmedJesus]

What ever helps you sleep at night

 

[Amanda Cantwell]

What ever helps you sleep at night

Put seomeone that shoudnt be at GS, at GS and watch your shortage and guest complaints go through the roof

 

[Amanda Cantwell]

What ever helps you sleep at night

Put seomeone that shoudnt be at GS, at GS and watch your shortage and guest complaints go through the roof

This is the one hill I will die on. Not everyone should be a GSTM. Not all cashiers should be crosstrained in GS. You wouldn’t want just anyone (like me) doing SFS, idk why people think GS is different.

 

[OneArmedJesus]

I'm not even talking about that, shes being unnecessarily rude.

 

[OneArmedJesus]

But okay do what you want

 

[Proficient]

Front end is like a pack of gums you’ll keep chewing til the flavor runs out but if it’s long lasting one good luck...

 

[REDcardJJ]

Well, many monkeys have come through and could not handle it. It was not my decision, it was the decision of the GSTL/GE.

Look if target was ok with anyone doing it they’d do self checkout returns— no human. The tech is 100% there.

What separates a good GSTM from any idiot is the ability to spot and stop fraud, and the ability to remain calm and explain policy in a way the guest understands.

Put seomeone that shoudnt be at GS, at GS and watch your shortage and guest complaints go through the roof

This is the one hill I will die on. Not everyone should be a GSTM. Not all cashiers should be crosstrained in GS. You wouldn’t want just anyone (like me) doing SFS, idk why people think GS is different.

I honestly feel like you guys WANT to believe that Guest Services is a hard workcenter, but the truth is it isn't. I'm sensing a bit of elitism. Scan receipt, scan item, follow POS prompts. I'm the trainer at my store and it doesn't take more than an hour to get the basics down. I firmly believe every single cashier at my store could handle Guest Services, with support from me or the GSA, if they were given an hour with me to train. And when I fight for that time to train them, it pays off. I'm always showing cashiers things that they can do at the checklanes to reduce the lines at Guest Services, such as fixing mistakes, missed coupons, and double scans (which, yes, is a return). Also, your job at Guest Services is not to play AP and catch the guests redhanded. It isn't your job to worry about guest fraud. Don't give away the cash register, but our official policy is to assume best intentions by every guest. If something isn't right, you should be calling your GSTL or GSA over to make the call.

And before any of you bring it up again, the reason that stores are going back to traditional service desks from IGS is because of our increased focus on front of store specialty programs and experiences, specifically Order Pickup, Drive Up, and Target Registries. IGS didn't fail because Target believes that Guest Service should be separate from checkout. IGS failed because it wasn't compatible with our focus on Order Pickup.

Nobody here has said that cashiers should be scheduled for service desk shifts, but having more people who know what they're kind of doing and can make it through 15/30 minutes with a GSA on standby to help is an asset to every store. I sure as hell am not skipping another break ever again because there was no one in the store to cover for me.

 

[redeye58]

Ok to be fair though every store needs a no person

*waves madly*
"Me! ME! MEEEEEEEEEE!!!!"

 

[OneArmedJesus]

A lot of stressful issues plus guests and other shit doesnt make it the hardest work center in the store. I'd like to see some GStms do actual Backroom work or push Cooler/frozen/pfresh. Push truck, zone a disaster area. Trying to keep softlines tidy. Sit down and stay humble

 

[Amanda Cantwell]

I never said GS was the hardest workcenter. What I have said though is that every workcenter is hard in its own way. So to say ANY workcenter easy isn’t fair.

 

[Frontlanegirl]

Put seomeone that shoudnt be at GS, at GS and watch your shortage and guest complaints go through the roof

Thank you. Most reasons people do not make it at GS is because they cannot multi-task and because of guest complaints. Guests come there to have a problem solved, not made worse.

 

[Frontlanegirl]

I'm not even talking about that, shes being unnecessarily rude.

How was I being rude? I was being complementary to the original comment about how they can say no and weed out those scammers; it is a skill to be able to do this.

 

[Tessa120]

Personally, I think GS is hard. I'd have to be paid far, far more than I'm making now to work GS, the bullshit I've seen and heard while walking by. There have been times that I've had to stick my head in the cart of reshop at the front because there was no way I could hide my shock at the complete entitlement some "guest" was displaying, whether it be due to fraud being caught or whether it be due to the "guest" forgetting the golden rule in dealing with people and throwing a temper tantrum over something small. People stress is hard, and people who are already worked up over something in your face all day long.....that's crazy hard.

 

[IWishIKnew]

I never said GS was the hardest workcenter. What I have said though is that every workcenter is hard in its own way. So to say ANY workcenter easy isn’t fair.

I don't know, I think hardlines is pretty damn easy, but it depends on your perspective, I suppose.

 

[Switch23]

I definitely think it's one of the more difficult workcenters in the store just because of how knowledgeable you have to be in many aspects of the store, and on top of that you get to deal with whatever bullshit guests give you.

 

[RTCry]

GSA/GSTL is difficult in that your entire workcenter is basically guests. The front end is the first and last impression guests have of the store. We’re to be proactive in anticipating when to call for FS, speedweaving, organizing carts, call TMs up for carts, collect reshop, baskets, greet guests, schedule breaks for the FE (including the black holes of FA/Starbucks), resolve any and all guest issues, fill endcaps, fill CLs, candy, make sure bathrooms are tidy, make sure Bullseye is full and zoned, and we get the added bonus of not being able to leave top of key while calling for FS so guests give you the stink eye for not hopping on a register to check them out. Coupon queens with their cart full of health, beauty, or cleaning supplies, endless price checks/“making it right for the guest” bc SF can’t take down signs and Flow pushes shit where it doesn’t belong, entitled senior citizens. And for some stores, losing the cart attendant as well. So add begging for carts to be brought in, and the whole trash issue. Oh and Redcards, NPS.

I know every workcenter has stress. I get it. But ask anyone if they would want to deal with nothing but guests for eight hours a day multiple days a week and I think the answer is no. I’m not complaining. I just think it takes a certain person to fill this kind of position. It would be a different story if we actually had the cashiers scheduled we needed to have for any given day.

 

[can't touch this]

Personally, I think GS is hard. I'd have to be paid far, far more than I'm making now to work GS, the bullshit I've seen and heard while walking by.

This. I'd do it for no less than $30 an hour. Unreasonable? Probably, but unreasonable people means unreasonable money.

 

[RedcardReba]

My store crosstrains nearly every front end person at GS. It works fine. Even cart attendants know the basics.

If there's an issue, then the gstl steps in.

Now, nearly everyone can do basics at register.

Good thing, too. They cut hours drastically. We will have to speed up.

 

[BullseyeBabe]

Lol doesn't that require airwatch on your personal phone? Not in a million years

Could you guys dumb this down for me?

 

[Amanda Cantwell]

You enroll your phone in the target mobile workspace. Essentially what the myDevices are in, but a separate instance for personal devices. This gives target the ability to enforce stricter security policies on your phone as well as log basic info about your phone (carrier. OS Version. Phone Type. Carrier IP address)

Right. I don’t care about them knowing I use Verizon, but I do not want target enforcing anything on my phone.

 

[Tessa120]

You enroll your phone in the target mobile workspace. Essentially what the myDevices are in, but a separate instance for personal devices. This gives target the ability to enforce stricter security policies on your phone as well as log basic info about your phone (carrier. OS Version. Phone Type. Carrier IP address)

Eff that. My security settings are set to what I think is best for me. I've got developer options enabled, which is apparently a major security problem, the way it is discouraged from being enabled. Plus I don't want them to see what I'm reading and posting on my breaks (especially this site) and I don't want them getting my credit card number when I make a purchase for one of those silly games on my phone.