My biggest pet peeve of working guest service is that everyone at my store seems to think we just chill all day up there and do nothing. Besides returns, exchanges, price matches, bill payments, and order pickups, we sort the entire store’s reshop along with doing their defectives: backroom, beauty, softlines, market, every department. We are expected to fold and hang softlines and have recently been belittled by the softlines TL for not doing it perfectly or not having everything hung (imo give me that 50 cent softline paygrade then). We don’t have time to collect and sort hangers. We have to run photo: helping guests at the kiosk, change ribbon, sort and clear the orders, and make sure we’re stocked up at the service desk for everything while usually being scheduled alone. Not to mention going through the drawer and shredding old orders to ensure we have room for new orders.
Then we have to make sure the desk looks good, presentable, and brand or we get in trouble since we are the face of the store. We have to box hunt for our salvage and toss. Make sure vendor product goes back to receiving and price accuracy to price change. Keep up with food and pet donate. Do return to stocks. Log paid and lefts and lost and found items. Watch the blinkers just in case the GSTL or GSA got pulled away. On nights with low coverage I am covering self checkout while being the only TM at the service desk. And on the surprising night that we do have double coverage for a little at the service desk, I usually get pulled to pick OPUs.
And depending on the LOD, our GSTLs / GSAs get in trouble for going to help out the service desk, but there is literally no one else. Guests will yell at me and I’ll hit the button and go “... I’m sorry I think I’m the only one here guest service trained tonight (almost every night though).”
