Service & Engagement Can I speak to a manager?: A front end thread

[REDcardJJ]

Changes are coming to the Order Pickup process.

-Guests will be charged when an item is put to hold instead of when the payment is processed.
-OPUs will hold for 7 days instead of 2
-Receipts will be available to print on demand for guests who request (including gift receipts!)
-Same store same day returns are coming for OPU

Your stores will need more hold space to accommodate the extended hold period AND need to set up temporary Q4 hold locs too

 

[Switch23]

-Same store same day returns are coming for OPU

thank fucking god, this was such a pain

 

[REDcardJJ]

ALSO, if you load up myGo you’ll see that any order with items in multiple hold locs will have a pop up telling you which hold locs the order is in.

 

[Leo47]

Can’t wait for the printed receipts I’m tired of people bitching at me because no matter how much I tell them otherwise they’re convinced they’re gonna get like tackled trying to leave

 

[gsa4lyfe]

Changes are coming to the Order Pickup process.

-Guests will be charged when an item is put to hold instead of when the payment is processed.
-OPUs will hold for 7 days instead of 2
-Receipts will be available to print on demand for guests who request (including gift receipts!)
-Same store same day returns are coming for OPU

Your stores will need more hold space to accommodate the extended hold period AND need to set up temporary Q4 hold locs too

2 days is already long enough for instore pick ups.... I could see ship to store items being extended because when they arrive is an estimate but when you order for instore pick up it’ll say ready in two hours. You shouldn’t be ordering for instore pick up u less you want it that day or next day. If you can wait 7 days it would be faster to ship it.

 

[Leo47]

I never ran into it being that much of a pain. Typically I found that if someone picked up their OPU, then did shopping, and came to return afterwards, the receipt had been generated.

Obviously this didn't help people going to other stores but I could count on one had the amount of times that happened at my AA+ store.

At my store at least, sometimes it would ask for a VCD and one wasn’t generated in mygo yet and there was no way to bypass the screen. Or it let you type in everything manually but once you get to the refund screen the only options were “K1-Credit” and even if the guest inserted their card it wouldn’t allow the refund to go back. So we’d have to override to cash (and GSTLs are strongly strongly discouraged from using the override code by my ETL AP so they hate doing it) so it was always a pain. Even next day if it hadn’t been the full 24 hours it would still give us issues.

 

[REDcardJJ]

2 days is already long enough for instore pick ups.... I could see ship to store items being extended because when they arrive is an estimate but when you order for instore pick up it’ll say ready in two hours. You shouldn’t be ordering for instore pick up u less you want it that day or next day. If you can wait 7 days it would be faster to ship it.

Every one of our competitors that offers in store pickup has a hold period that’s longer than two days. Best Buy is 5 days and Walmart is 7 days, for example. The short period of time is one of the biggest guest complaints about OPU.

 

[gsa4lyfe]

Every one of our competitors that offers in store pickup has a hold period that’s longer than two days. Best Buy is 5 days and Walmart is 7 days, for example. The short period of time is one of the biggest guest complaints about OPU.

No I never said I don’t understand why target did it because I completely do and trust me I’m well aware of the number of guest complaints. What I said is 2 days is plenty. The guests are the issue not target... ya know with most things in retail.

 

[Frontlanegirl]

Changes are coming to the Order Pickup process.

-Guests will be charged when an item is put to hold instead of when the payment is processed.
-OPUs will hold for 7 days instead of 2
-Receipts will be available to print on demand for guests who request (including gift receipts!)
-Same store same day returns are coming for OPU

Your stores will need more hold space to accommodate the extended hold period AND need to set up temporary Q4 hold locs too

We do not have any extra room to accommodate the extra hold time. Hope they will be allowing extra payroll so we can have the extra person running back and forth to wherever the extra hold area will be.

 

[Frontlanegirl]

Changes are coming to the Order Pickup process.

-Guests will be charged when an item is put to hold instead of when the payment is processed.
-OPUs will hold for 7 days instead of 2
-Receipts will be available to print on demand for guests who request (including gift receipts!)
-Same store same day returns are coming for OPU

Your stores will need more hold space to accommodate the extended hold period AND need to set up temporary Q4 hold locs too

So product will not be available for sale for seven days because a guest cannot get in to pick it up or because they no longer want it and the time runs out?

 

[REDcardJJ]

So product will not be available for sale for seven days because a guest cannot get in to pick it up or because they no longer want it and the time runs out?

Do you always try and make every situation into a negative? This is literally industry standard.

We do not have any extra room to accommodate the extra hold time. Hope they will be allowing extra payroll so we can have the extra person running back and forth to wherever the extra hold area will be.

It's about time to set up Q4 temporary order hold space anyway.

 

[idkwhattodo]

Considering back to school had us fill up our regular hold locations and back up Q4 hold locations, I am very worried about this, but I do understand it. Oh wellllll, we’ll make it work.

 

[Dog]

We’re getting more OPU shelving put in!! Yay

 

[Amanda Cantwell]

Changes are coming to the Order Pickup process.

-Guests will be charged when an item is put to hold instead of when the payment is processed.
-OPUs will hold for 7 days instead of 2
-Receipts will be available to print on demand for guests who request (including gift receipts!)
-Same store same day returns are coming for OPU

Your stores will need more hold space to accommodate the extended hold period AND need to set up temporary Q4 hold locs too

How are paper receipts printed? I assume zebra with receipt paper but it would be SICK if we could type in a reg number and it printed there

ALSO, if you load up myGo you’ll see that any order with items in multiple hold locs will have a pop up telling you which hold locs the order is in.

K cool but I’m still waiting on it to combine orders for same person.

 

[Dog]

How are paper receipts printed? I assume zebra with receipt paper but it would be SICK if we could type in a reg number and it printed there

Same hip printers used for mobile checkout

 

[BullseyeBabe]

At my store at least, sometimes it would ask for a VCD and one wasn’t generated in mygo yet and there was no way to bypass the screen. Or it let you type in everything manually but once you get to the refund screen the only options were “K1-Credit” and even if the guest inserted their card it wouldn’t allow the refund to go back. So we’d have to override to cash (and GSTLs are strongly strongly discouraged from using the override code by my ETL AP so they hate doing it) so it was always a pain. Even next day if it hadn’t been the full 24 hours it would still give us issues.

It's maddening how different the stores are. We're supposed to give the daily override code to the GSTM every shift. They don't want us to leave the front to go to Guest Service so we just have to give them the code.

 

[Dog]

It's maddening how different the stores are. We're supposed to give the daily override code to the GSTM every shift. They don't want us to leave the front to go to Guest Service so we just have to give them the code.

I WISH they would do this at my store... like they trust me enough to have keys to the cash cart and the door code for the man trap but not enough to have the daily override code lol

 

[starmaster1000]

the man trap

What's that?

 

[redeye58]

Entrance to cash office.

 

[Amanda Cantwell]

It's maddening how different the stores are. We're supposed to give the daily override code to the GSTM every shift. They don't want us to leave the front to go to Guest Service so we just have to give them the code.

see that's good and my store will usually do that but literally the most common override things need actual GSTL numbers so it does us no good.

 

[Frontlanegirl]

Do you always try and make every situation into a negative? This is literally industry standard.

Why do you feel the need to criticize me when others have also voiced their concerns? Most guests who complain about the limited pickup time are the same ones who do not read their emails to let them know their order is ready for pickup.

 

[Amanda Cantwell]

I would prefer 3 days with option to extend to 5.

7 days seems excessive.

 

[REDcardJJ]

Guests will also literally be paying for their orders when they're scanned into hold, so there's more incentive to actually come pick up their order. It's no longer just a hold on their account, we are physically taking the money out, and it'll take up to three business days after the order is RTS/cancelled to refund. But if it means less having to tell guests "sorry but you only have two days ¯\_(ツ)_/¯" and less having to listen to guests get upset (which is fair, other retailers give their guests a week to pick up their orders), I'm more than willing to get creative and find the extra space for the additional orders.

 

[Dog]

It’s kind of just like whatever cause if we don’t have enough space it’s not like it’s my problem anyway LOL

 

[Amanda Cantwell]

So guests are charged when order is READY for pickup? Or when order is PLACED? Key distinction for INF.