Archived Companywide outage

[qmosqueen]

Tech Viewpoint: Target’s POS outage — two wrongs and a right

Looking back on the POS outage that paralyzed Target stores nationwide on June 15, it seems the discounter got two things wrong, but one big thing right.

www.chainstoreage.com

 

[Frontlanegirl]

We lost them based off Saturday’s sales but they retroactively changed the cut off date to Friday so we got them back

Not sure how it works, but my store had to cut a bunch for the upcoming schedule and the one for next week. As I said before, we were doing great before the outage.

 

[FriedTL]

We gained 100 hours back 🙂 I have been adding people left and right for price change and cashiering.

 

[seasonaldude]

We got a bunch of hours back too. For the first time in forever the front end was actually over covered today. Imagine having cashiersCheckout Advocates with nothing to do during the noon hour. That's how over covered we were. It was awesome.

 

[gsa4lyfe]

Not sure how it works, but my store had to cut a bunch for the upcoming schedule and the one for next week. As I said before, we were doing great before the outage.

I think your leadership is lying or they saving them for new seasonal hires

 

[SpilledTea]

My ETL and SD are telling me that we're over payroll by 100 hrs now, but I checked & we have twice that in "guaranteed flex" hours. Bet it's being banked for something. 🙄

 

[IWishIKnew]

Tech Viewpoint: Target’s POS outage — two wrongs and a right

Looking back on the POS outage that paralyzed Target stores nationwide on June 15, it seems the discounter got two things wrong, but one big thing right.

www.chainstoreage.com

"A review of numerous tweets made with the hashtag #TargetOutage during the POS failure, which lasted about two hours the afternoon of Saturday, June 15, makes it clear that Target store associates and managers handled a difficult situation with and diplomacy and tact. "
...

"This speaks extremely well of Target’s recruitment and training processes for store personnel."

LOLOLOL

"All those shoppers could have been sent some type of small text-based discount for their next visit, with extra rewards for REDcard or Circle participants. "

Offering a 10-15% off their purchase if they came back for their abandoned carts would have been super easy. I don't know if ETLs felt empowered to do that, but if not, they should have.

But I wouldn't be surprised if a 10% off a purchase coupon as a RC "thank you" pops up fairly soon.

 

[gsa4lyfe]

My ETL and SD are telling me that we're over payroll by 100 hrs now, but I checked & we have twice that in "guaranteed flex" hours. Bet it's being banked for something. 🙄

We just spent 200 hours onboarding 10 new TMs for BTC/BTS seasonal