Subject: IMPORTANT - Update from the Maryland Department of Labor's Division of Unemployment Insurance
The Maryland Department of Labor’s Division of Unemployment Insurance sincerely apologizes for the difficulties surrounding applications for unemployment insurance benefits. The launch of the new online BEACON One-Stop application was intended to offer Marylanders the opportunity to quickly and easily file all types of claims and weekly certifications entirely online 24/7. The launch of the site has clearly fallen short.
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In order to implement the federal Coronavirus Aid, Relief, and Economic Security Act (CARES Act) programs in a timely manner, we recently partnered with Sagitec, an outside benefits administration program vendor. If we had attempted to program our older system to accept applications for the CARES Act, it would have taken weeks, if not months. This was not an option. We want to make sure that all eligible Marylanders receive the benefits they need and deserve as soon as possible.
We were hopeful that our partnership with the vendor would provide rapid solutions. Instead, it has caused a series of challenges for applicants. The vendor’s platform could not sustain the volume of visitors to the site. This was not acceptable, and we are taking immediate actions to fix these problems.
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In order to prevent the overload of the system that users have experienced, we have introduced a virtual waiting line. By entering this system, you will be able to see how many individuals are waiting for site access, receive an estimated wait time that is constantly updated, and sign-up to receive an email when the system is ready for you to access the platform. This will provide more certainty about when you will receive assistance, but, more importantly, it will help ensure the capacity problems the platform experienced in the past do not reoccur.
We anticipate that, despite the waiting time, the process of filing your claim and certifications will proceed more smoothly because of the limitation on the number of people able to file at a given time.
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