^ Their infs needed to be approved by me! They would come up to me and say they couldn't find something, that it wasn't on the shelf, so therefore we didn't have it. And I told them that's unacceptable, that it's in the store, because it's asking for it, so they needed to dig through carts / pallets / uboats from off the truck, check backstock / pulls, check reshop carts, endcaps etc. I also told them they needed to do their own backstock from pulling casepacks, and throw away the cardboard and not leave it in the cart, because that's what is expected from my team. The salesfloor exec's head was about to explode, she was pissed! It was great.