MEGATHREAD Flexible Fulfillment

[SFSFun]

New app released and now a 30 minute time goal instead of an hour. Should be a FUN 4th quarter.

30min goal time? Seriously?!

Are you sure it’s an actual goal time set by corporate? My old store told us the OPU goal time was 15 minutes earlier this year and I quickly realized that was a flat out lie based on the goal time alerts and weekly reporting.

 

[Dog]

View attachment 6238View attachment 6239
New shirts for the Fulfillment Team we’re passed around today. If it’s for us to be somewhat incognito, that ain’t happening with a SFS cart attached to us.

I NEED ONE

 

[redeye58]

Baristas always be back in black, baby

 

[Thunderbird1956]

I’m afraid so. I came in for my second shift I picked up (I work overnight) and found out the changes since last week when I first grabbed a shift. The new app supposedly gives you small batches so I guess that’s why the time goal is shorter.

Smaller batches is a bold faced lie. I personally have had numerous 45+ batches usually with 5 or more items being softlines. There have been a few batches that were only 11 items so don't know how the algorithm averages it out.
They are moving to less bulky items being shipped out. Our DTL has talked about potentially removing more steel to switch to light duty as part of the change.

Thanks for this information. We're supposed to get 20+ pallets of supplies and they were supposed to be here this past week but we have nothing and we start construction next week.
Our store is also not getting new machines since we already have 4 of each. I still dont know what to expect.

Expect lots of delays, the rollout has not been as smooth as one would like. Put mysupports in as soon as something is missing or goes wrong as it's likely to take a month or more to get fixed and the response will be "partnering with HQ."

 

[Maeby]

Smaller batches is a bold faced lie. I personally have had numerous 45+ batches usually with 5 or more items being softlines. There have been a few batches that were only 11 items so don't know how the algorithm averages it out.
They are moving to less bulky items being shipped out. Our DTL has talked about potentially removing more steel to switch to light duty as part of the change.


Expect lots of delays, the rollout has not been as smooth as one would like. Put mysupports in as soon as something is missing or goes wrong as it's likely to take a month or more to get fixed and the response will be "partnering with HQ."

Our SFS Refresh has been postponed until our store is done with remodel which will be some time in October early November. By then 4th quarter is going to make it nearly impossible for us to do it. But thanks for the advice on mysupports.

 

[JohnSith373]

From reddit.

OPU holds increasing from 2 or 3 day holds to 7 day holds. As you’ve guys had already, 30 minute goal to pick OPUs. It supposed to rollout company wide by October 15. I haven’t heard anything from my store about this.

 

[Amanda Cantwell]

View attachment 6247
From reddit.

OPU holds increasing from 2 or 3 day holds to 7 day holds. As you’ve guys had already, 30 minute goal to pick OPUs. It supposed to rollout company wide by October 15. I haven’t heard anything from my store about this.

... so why not make it a 3 day hold with option to extend it to 5.

 

[bh0695]

View attachment 6247
From reddit.

OPU holds increasing from 2 or 3 day holds to 7 day holds. As you’ve guys had already, 30 minute goal to pick OPUs. It supposed to rollout company wide by October 15. I haven’t heard anything from my store about this.

30 minutes...? lmao cant wait for "goal approaching" every 15 minutes. I had a Drive-Up order the other day that was 46(52). About 15 of that was softlines. This is going to be rough....

 

[Black Sheep 214]

This is going to be rough....

This is going to be impossible... 😉 Good luck.🍀

 

[Flex Xpert]

Yeah let's make sure we pick that item that will sit for 3plus days in 30mins or less.dominos style.is it free if we miss goal time

 

[Thunderbird1956]

I need someone that has the new ePick app to see if they also have this fresh hell. If you go to a location that doesn't have the product scan everything then click all items scanned. Then switch to myWork to see if the items in the Waco or shelf are backstocked. In numerous carts today we found that it was LOCUing the location even if we scanned everything. We ended up having to backstock entire shelves. This app has been such a cluster.
The first cart in the pick tomorrow with all items scanned had all items scanned work as intended. But it definitely was not working that way earlier in the day.

Tonight one TM went to the same aisle 2 times, for 3 different picks. If you scan something in it restarts the list order so your still spending time hitting skip. But you know "it's not a process issue..."

 

[JohnSith373]

If your store has MyComm, check it for new information. I found a good amount of info in there like:

Black shirts seem like a new uniform (if your store received the black shirts, I don’t know about stores that didn’t receive them) when working in the Flexible Fulfillment/OPU workcenter. You can wear your own black shirt or the Spot black shirt. It should’ve started September 23rd but my store is being slow. I’m not sure if it mentioned jeans can be worn with black shirt, it only mentioned khaki. I didn’t see anything on workbench about this.

According to MyComm/Workbench, OPUs begin the 7 day Hold Oct 8 but also new additions for GS Team Members will go live as well. Cartwheel offers will supposedly be available for OPU and Drive up, not in-store only anymore. Once the item is put into hold, the guest is charged for the item (no hold on card or pending transaction) and will get refunded after it is canceled. Guest will be able to use Wallet barcode (or the barcode specific to the order) in-place of showing an ID when scanned in MyGO.

Printed receipts will be available for OPU, implementing it I don’t know how. I’m guessing it will use the Zebra Printer with the Mobile Checkout paper.
@Amanda Cantwell


I hope this post isn’t considered confidential info.

 

[Moosechives]

I need someone that has the new ePick app to see if they also have this fresh hell. If you go to a location that doesn't have the product scan everything then click all items scanned. Then switch to myWork to see if the items in the Waco or shelf are backstocked. In numerous carts today we found that it was LOCUing the location even if we scanned everything. We ended up having to backstock entire shelves. This app has been such a cluster.
The first cart in the pick tomorrow with all items scanned had all items scanned work as intended. But it definitely was not working that way earlier in the day.

Tonight one TM went to the same aisle 2 times, for 3 different picks. If you scan something in it restarts the list order so your still spending time hitting skip. But you know "it's not a process issue..."

I'll keep an eye out for this. I noticed the location remembering glitch making another appearance after a few days of going away. I had to go thru 4 locations before I found what I needed.

 

[Amanda Cantwell]

OPUs begin the 7 day Hold

nightmare

Cartwheel offers will supposedly be available for OPU and Drive up, not in-store only anymore.

nightmare

Once the item is put into hold, the guest is charged for the item (no hold on card or pending transaction) and will get refunded after it is canceled.

nightmare

Guest will be able to use Wallet barcode (or the barcode specific to the order) in-place of showing an ID when scanned in MyGO.

ok I guess

Printed receipts will be available for OPU, implementing it I don’t know how.

nice but I'd rather the printed order stickers come back

 

[mobilelady]

Any chance they can get alerts to link to MyWork for when there are recalls? Manually toggling back and forth to type in each DPCI sucks.

Recalls are all handled upstream so should not be available for guests to order from .com. We don't have any checks in ePick for this reason. The toggling back and forth between myWork and ePick though is something that's in our backlog.

This no longer works in the new ePick app.

Other fun quirks of that system are once you start a batch it's tied to that cart even if you don't pick anything. This is useful for OPU, but you can't look ahead at batches that TM are going to do anymore.

There's also no pathing list at the bottom of the screen, or anywhere I or my team could find. CSC was also no help.

It was either saving the location you exited from or bringing you back to the start it didn't seem to be consistent.

Project Neptune is super buggy. It sent us all over the floor, the team gave up trying to do the most efficient pathing with the issues in where the cart would "remember" the location and just went with what the system generated.

RIP our cart times.

1) True, once you scan a cart it will become paused. If you don't actually pick anything though, you can hit cancel and it will release that cart.
2) The pathing list isn't there yet because there have been more important things to get out to stores before peak.
3) When you pause a cart, it should bring you to the location you were last at. If it wasn't doing this consistently, were you using different devices to check this? It's possible that the devices weren't on the same version so would give you different results.
4) Neptune is working on fixing the pathing issues. We dove into this on Friday so hopefully will see improvements soon.

Epick dropped yesterday for us without notice. Everything everyone else said is true. Hell, one batch I went back and forth between the same aisles on the opposite sides of the store multiple times. They of course dropped this on the day we started back up after a month. I don't even want to get into how much of a disaster that was lol...

See pathing comment above.

Is there a fix coming for when you’re doing RTS sand you toggle to another app then toggle back to RTS batch, get a move error, and then have to wait like 45 minutes to restart the batch?

You should never have to wait 45 minutes to get back in. The timeout for RTS is only 10 minutes. You should be able to force quit the app and jump back into the RTS batch where you left off.

I need someone that has the new ePick app to see if they also have this fresh hell. If you go to a location that doesn't have the product scan everything then click all items scanned. Then switch to myWork to see if the items in the Waco or shelf are backstocked. In numerous carts today we found that it was LOCUing the location even if we scanned everything. We ended up having to backstock entire shelves. This app has been such a cluster.
The first cart in the pick tomorrow with all items scanned had all items scanned work as intended. But it definitely was not working that way earlier in the day.

Tonight one TM went to the same aisle 2 times, for 3 different picks. If you scan something in it restarts the list order so your still spending time hitting skip. But you know "it's not a process issue..."

Ghost location issue is fixed now.
Pathing issue - see answer above. We're working on this.

 

[LearningTree]

Printed receipts will be available for OPU, implementing it I don’t know how. I’m guessing it will use the Zebra Printer with the Mobile Checkout paper.
@Amanda Cantwell

Please explain the mobile checkout printer and how it's supposed to be used. I keep seeing this mentioned on workbench but I've received no clear communication about it.

 

[Amanda Cantwell]

@mobilelady can confirm even with force quitting RTS timeout is MUCH longer than 10 minutes (why is there any at all?)

Either way, it would be SUPER DUPER helpful for epick to let us know if an online item repackage sticker was needed for an RTS item. Right now we have no way to know without scanning everything in mywork after.

Also the target app on the my devices needs to be updated (and stay updated for that matter)

 

[REDcardJJ]

kind of loving the epick app

 

[PackAndCry]

Please explain the mobile checkout printer and how it's supposed to be used. I keep seeing this mentioned on workbench but I've received no clear communication about it.

It's a normal Zebra printer, but with a roll of special receipt paper in it, your store should have been shipped a case when you got the extra Verifone Zebras in. It's the same paper that, hopefully, in the future, will get used instead of those horrid OPU stickers.

 

[Amanda Cantwell]

It's a normal Zebra printer, but with a roll of special receipt paper in it, your store should have been shipped a case when you got the extra Verifone Zebras in. It's the same paper that, hopefully, in the future, will get used instead of those horrid OPU stickers.

I WANT THE OLD STICKERS BACK!!!! For our log book!!!

 

[JohnSith373]

I WANT THE OLD STICKERS BACK!!!! For our log book!!!

OLD STICKERS ARE BETTER!!!
I think stores were told to stop using the log book. It’s only to be used in place of MyGO when it won’t process payment. I read it somewhere on workbench but I’m not entirely sure.

 

[LearningTree]

It's a normal Zebra printer, but with a roll of special receipt paper in it, your store should have been shipped a case when you got the extra Verifone Zebras in. It's the same paper that, hopefully, in the future, will get used instead of those horrid OPU stickers.

What are we supposed to use them for?

 

[REDcardJJ]

What are we supposed to use them for?

The mobile checkout app

 

[Bosch]

Question for ya'll that are on ePick? When you guys went live, did you get any notice?

Cause our OPU went live today and no one said a fucking word to us, our TL supposedly didn't know(did verify no e-mail about it) and our ETL was off today.. Our Leadership said no one told them? I just don't believe that.

I only knew what was happening today when the alerts kept going off for missed goal times, cause no one knew our store went live. So they never looked over in ePick, they just called CSC who was less than helpful. Why are our batches not dropping into Move? CSC - "We have a lot of stores reporting this issue today, here is a ticket number." Leadership didn't figure it out until 1pm when 90 OPU orders piled up and missed just about every goal today. They still don't know about the 30min part yet..

 

[Irdasur]

Question for ya'll that are on ePick? When you guys went live, did you get any notice?

Cause our OPU went live today and no one said a fucking word to us, our TL supposedly didn't know(did verify no e-mail about it) and our ETL was off today.. Our Leadership said no one told them? I just don't believe that.

I only knew what was happening today when the alerts kept going off for missed goal times, cause no one knew our store went live. So they never looked over in ePick, they just called CSC who was less than helpful. Why are our batches not dropping into Move? CSC - "We have a lot of stores reporting this issue today, here is a ticket number." Leadership didn't figure it out until 1pm when 90 OPU orders piled up and missed just about every goal today. They still don't know about the 30min part yet..

No, they didnt say anything. We missed alot of deadlines the day ePick went live. SFS missed deadline as well, because we found out late in the day.