MEGATHREAD Flexible Fulfillment

Kick Shot said:
Ok, it's late, and I'm not feeling up to reading this entire forum,,,,is anybody else having a problem with non-located furniture, car seats, strollers etc? I'm not happy with the amount if orders we get dinged for canceling. Soooo, I've taken up the MyDevice, gone into research, then changed the on hands to zero. Doesn't help with those already canceled, but clears up the ongoing issue, so we don't get dinged as bad, down the road. ...
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Our FF guys will grab me and we will look for the item, sometimes I know where stuff gets hidden. Otherwise I will zero the on hands for them.
 
I carry a notepad with me and write down the DPCI of anything I remember having to cancel multiple times over a few days, then borrow a myDevice later in the day and update the counts. The tricky part is waiting long enough after cancelling the order for it to drop back into the on-hands, but not so long that the 24-hr hold on it passes and another order for it drops in.

Our backroom furniture sections are pretty organized so it's not too difficult to eyeball it for the missing one. I've also had orders for online-only furniture (which we shouldn't get as a non-ESFS) and found it on a clearance endcap or with the reshop with a repackage sticker on it.
 
SFSFun said:
I've also had orders for online-only furniture (which we shouldn't get as a non-ESFS) and found it on a clearance endcap or with the reshop with a repackage sticker on it.
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I dread the day we start getting SPU orders for SIM'd items that happen to be located in our store.
 
SFSFun said:
I carry a notepad with me and write down the DPCI of anything I remember having to cancel multiple times over a few days, then borrow a myDevice later in the day and update the counts. The tricky part is waiting long enough after cancelling the order for it to drop back into the on-hands, but not so long that the 24-hr hold on it passes and another order for it drops in.

Our backroom furniture sections are pretty organized so it's not too difficult to eyeball it for the missing one. I've also had orders for online-only furniture (which we shouldn't get as a non-ESFS) and found it on a clearance endcap or with the reshop with a repackage sticker on it.
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We've tried to enforce this at our store, but it doesn't usually happen. None of the team knows how to update the OH counts and with us still without a FFTL it just doesn't happen. I rarely get scheduled for SFS anymore since our dayside backroom team has shrunk to its current state so I'm never there to update the OH counts. I don't have a FF shift in sight for the next two weeks, and I'll be lucky if I get one shift there on the schedule being made this week.
 
Firefox said:
We've tried to enforce this at our store, but it doesn't usually happen. None of the team knows how to update the OH counts and with us still without a FFTL it just doesn't happen. I rarely get scheduled for SFS anymore since our dayside backroom team has shrunk to its current state so I'm never there to update the OH counts. I don't have a FF shift in sight for the next two weeks, and I'll be lucky if I get one shift there on the schedule being made this week.
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Yeah it's definitely not enforced since our TL is busy trying to run BR and Flow, and the other main TM doesn't care. It's just something I started doing on my own out of annoyance.
 
So,,,,I've been tracking non-soft line INFs, with dates the order was canceled. When I check the DPCI in item search, I'm seeing the item come from the DC the next day after the order was canceled? How does the system work,,,guest places order, item request goes to DC, DC sends item to store, store then picks order? So if said item doesn't get sent from DC "On Time", order doesn't get filled, we get dinged for not having that item?
 
Kick Shot said:
So,,,,I've been tracking non-soft line INFs, with dates the order was canceled. When I check the DPCI in item search, I'm seeing the item come from the DC the next day after the order was canceled? How does the system work,,,guest places order, item request goes to DC, DC sends item to store, store then picks order? So if said item doesn't get sent from DC "On Time", order doesn't get filled, we get dinged for not having that item?
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Not found items also drop into the In-Stocks task list as Rigs. Why we are having a war with our softlines people cause they refuse to label their tables..
 
Kick Shot said:
So,,,,I've been tracking non-soft line INFs, with dates the order was canceled. When I check the DPCI in item search, I'm seeing the item come from the DC the next day after the order was canceled? How does the system work,,,guest places order, item request goes to DC, DC sends item to store, store then picks order? So if said item doesn't get sent from DC "On Time", order doesn't get filled, we get dinged for not having that item?
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Guest places order, system routes it to a nearby store or fulfillment center that has on-hands for it.

The item being on the way from the DC is just a coincidence.
 
Anyone else getting their cap raised at the end of the month? It came across redwire this week that a bunch of stores will be having caps raised by 25-100 orders due to regional demand.
 
I haven't heard anything, but I haven't been in since Saturday. I'll take a look today when I close, but I expect that we might be one of those stores.
 
SFSFun said:
Anyone else getting their cap raised at the end of the month? It came across redwire this week that a bunch of stores will be having caps raised by 25-100 orders due to regional demand.
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Yes. My ETL AP let me know we are getting raised to ~115.
 
I got to work my first SFS shift in about a month the other day, and god it was heavenly. We had 6 people scheduled so we weren't under any pressure to finish on time, and 4 of the people scheduled were people I'm pretty cool with so packing was a ton of fun, especially since someone brought a Blutooth speaker. Thankfully our packing area is segregated far away from the watchful eyes and ears of the ETLs. It was such a huge change of pace with the way that our backroom has been going up in flames over the past couple of weeks, it felt like a vacation. Best shift I've had in a while. Although I feel like our order numbers have been dropping lately, the workload hasn't been that large.
 
see spot save said:
I packed it with so many air pillows we more than certainly lost money on both of those sales :p
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Oh I had thought that these were things that were shipped to you without air pillows.

Yeah, I had it when I have to waste tons of packing materials on weirdly shaped products. I've had to waste a lot of air pillows on large boxes simply because of slightly too big diaper boxes or things that are just a bit too tall. It sucks having to stuff a 285 full of air pillows because of an oddly shaped and light-weight item.
 
Just 2 days ago....i picked a flex. Not knowing what I was getting myself into (opener or BRTL usually get them) and inside it had me chasing after some scrubbing bubbles, pair of socks, a men's dress shirt and lastly.....a snickers candy bar.. lol. No joke
 
SFSFun said:
Anyone else getting their cap raised at the end of the month? It came across redwire this week that a bunch of stores will be having caps raised by 25-100 orders due to regional demand.
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Ha! Regional demands... In store sales are low, Target is just trying to offset this issue anyway they can.
 
PogDog said:
Ha! Regional demands... In store sales are low, Target is just trying to offset this issue anyway they can.
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What do you mean? Raising the order cap doesn't magically make guests place more orders. And our store sales are doing fine and not low by any definition.
 
SFSFun said:
What do you mean? Raising the order cap doesn't magically make guests place more orders. And our store sales are doing fine and not low by any definition.
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Target as a whole is hurting sales wise. Sales are down across the board. I think the correlation of full fill orders is to help boost those sales numbers for more stores. Your store might be fine, my store is #1 in comps, but is hurting to meet sales goals.
 
PogDog said:
Target as a whole is hurting sales wise. Sales are down across the board. I think the correlation of full fill orders is to help boost those sales numbers for more stores. Your store might be fine, my store is #1 in comps, but is hurting to meet sales goals.
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Yeah but there aren't actually any more orders. It's just the max amount that we theoretically could get is a bit higher.
 

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