"Can you tell me how much my deductible is?"
"No, I'm sorry ma'am, you'll have to call your insurance company"
"Well, don't you have access to their computers"
"No, they just tell us what to charge you"
"Yeah, through their computers...so you should be able to see what my deductible is"
"No, they send that information to us electronically"
"Well, then ask them what my deductible is electronically"
"I'm sorry, ma'am, I don't have that capability"
"Well, just send through a $5000 charge, and see what comes back"
"I'm sorry ma'am, I can't do that, that's insurance fraud"
"Well, I won't tell if you won't"
:facepalm: