i've never shopped or worked black friday, so this will be my first, as well. if your store is anything like mine, the plan is to maintain a very controlled environment. i'm a cashier so i'm not worried about being trampled. i hope guests are as cordial during these sales as they are any other day. i've been very fortunate to have had very few grumpy guests! best of luck to you!
I had some rather cranky guests at the service desk last year, one in particular that started screaming and swearing at me when I enforced our pricematching policy.