MEGATHREAD New POS (post-cutover)

[starmaster1000]

Refund Tender

• On Classic POS, you could refund a transaction paid in Cash to be credited to a Credit Card by pressing the generic "Credit" option on the Recommended Refund screen. Not possible on New POS, but it is still listed as an option on the Target.com refund guide.

Kinda old but they did update the refund guide to remove it as an option. It will not come to New POS. Too much liability.

Also, we can still technically do this (we as in the Corporation, but only TL and above) with the Return Override (formerly Make It Right Return).

 

[employee 626]

How do you fix a EEPROM checksum error on NGSCO?

 

[starmaster1000]

How do you fix a EEPROM checksum error on NGSCO?

I don't think we can. CSC it is!

 

[Mikuhl]

There is an error when you try to do Apple Care on AirPods Max.

 

[SuperTarget]

Give a Giftcard (Service Recovery) now TL+ only. I can see why they made this change but it’s removing empowerment from Service Advocates. Service advocates are now bound by the POS and are basically no longer able to “make it right”. Not that we use the make it right term anymore anyway.

 

[TurgetCirkl]

New POS turns into classic POS any % speed run

 

[Dysprosed]

New POS turns into classic POS any % speed run

They're bringing cashier speed back? Sounds good to me!

 

[SuperTarget]

Guests are going to hate that they will need to wait for a leader now just to get a gift card for a promo that they didn’t read correctly to begin with.

I do agree that the gift cards were being given out too leniently by some team members for basic inconveniences that don’t need a monetary reward.

But between adding a ton of price override restrictions, moving away from make it right, and now this it’s goes to show making it right for the guest isn’t profitable. Some of these guests play dumb with us and they know it. These policies have existed and not changed for a really long time, the guest just tries to barter on as many of them as possible.

A lot of times I don’t budge on return policies as they are pretty clearly defined on Target.com/on the guest receipt. Why should I make exceptions for these guests?

 

[Dream Baby]

Guests are going to hate that they will need to wait for a leader now just to get a gift card for a promo that they didn’t read correctly to begin with.

I do agree that the gift cards were being given out too leniently by some team members for basic inconveniences that don’t need a monetary reward.

But between adding a ton of price override restrictions, moving away from make it right, and now this it’s goes to show making it right for the guest isn’t profitable. Some of these guests play dumb with us and they know it. These policies have existed and not changed for a really long time, the guest just tries to barter on as many of them as possible.

A lot of times I don’t budge on return policies as they are pretty clearly defined on Target.com/on the guest receipt. Why should I make exceptions for these guests?

We ran into this at our store today.

Our leadership didn't bother to tell guest service about any of these changes.

 

[employee 626]

Things that would make the POS better

• Ability to see what 5% off the total would be (because certain items don't count and it's faster than doing math)
• Ability to see everything scanned on the card reader or each register gets have the two-line display
• Ability to somehow get a debit Circle Card without a blank check.
  • Possibly a QR code on the card reader that the guest scans to sign in with their bank and then gets a barcode we scan to print out the temporary card and set up a pin
• Save the Sale on any register
• Save the Sale using the guest driver's license or Wallet barcode to get the address
• Use a guest driver's license to get their first and last name for signing up for Circle.
  • A button to use the first name and another to use the last name when typing the email for Cirle as most use at leat one or both in their email.
  • Common email domains like yahoo.com, gmail.com, outlook.com, icloud.com and many more. Stores should be able to make common domains that they see. Ex. local ISP and a company that many work for
• Suspend a transaction on Guest Services
• Guest Services working on MyCheckout
• Merch Return cards working on Save the Sale
• Ability to print a gift receipt for an OPU/DU
  • Make each store able to print a gift receipt from that "store" as OPU/DU is technically its own store
• Out of Order signs that anyone can display digitally, especially for Self Checkout
• See which register is requesting money from any register/MyDevice

 

[Guest Avocado]

Things that would make the POS better

• Guest Services working on MyCheckout
• Merch Return cards working on Save the Sale

I don't see either of those two happening, and for good reason.

On the first one, There's no reason for Returns to be added to MCO. Corporate is trying to decrease usage of it as-is, not wanting stores to Linebust anymore (besides Ulta.) With them wanting to decrease use of MCO, that's not gonna happen.

No. Merch Cards will NOT be a thing for STS, as that partially defeats the purpose of "In-Store Credit" if it can be used to place an online order. You see, a Merch Card is a sort of "punishment," per se, of not having a receipt, and it must be used on an in-store purchase. Not for online. Allowing it to be used for an online order through STS defeats the purpose and would be a loophole for people to break policy.

 

[TurgetCirkl]

Ability to see what 5% off the total would be (because certain items don't count and it's faster than doing math)

Agreed!

Ability to see everything scanned on the card reader or each register gets have the two-line display

This is probably done on purpose so people don't realize how much they're spending

• Ability to somehow get a debit Circle Card without a blank check.
  • Possibly a QR code on the card reader that the guest scans to sign in with their bank and then gets a barcode we scan to print out the temporary card and set up a pin

Smart but probably just a liability issue. They don't want another Target Databreach lol

• Save the Sale on any register

this was supposed to happen forever ago.

• Suspend a transaction on Guest Services

This used to be a thing on classic POS. No REAL point until exchanges come in the next millennia

• Merch Return cards working on Save the Sale

Thats intentional. Merch cards are usually related to scams and by allowing them online it allows for scams to be alot harder to track.

• Out of Order signs that anyone can display digitally, especially for Self Checkout

Out of order is a bit much but I think "Closed" would be pretty good. eSCO had it. Probably an over sight / assumed that it wasn't a NEED.

• See which register is requesting money from any register/MyDevice

You used to be able to do this on the POS. I think it was shown in the concept of new POS but its most likely because the POS doesn't have a memory of whats being requested. Its just pinging an internal Kafka API.

 

[Guest Avocado]

Do not all stores have 2x20 Line Displays at their registers? Every register in our store does. In fact, every Target I've been to up here has them. Seeing one without a Line Display would be weird imo.

 

[TurgetCirkl]

Nope. Might be a state by state thing

 

[employee 626]

This is probably done on purpose so people don't realize how much they're spending

We have it on every register that's not SCO or a belted lane. The Target Lady ads have them in whatever store they filmed in

 

[employee 626]

On the first one, There's no reason for Returns to be added to MCO. Corporate is trying to decrease usage of it as-is, not wanting stores to Linebust anymore (besides Ulta.) With them wanting to decrease use of MCO, that's not gonna happen.

I meant for outages and similar issues.

 

[Mikuhl]

There needs to be more security in place that ensures that a Code 2 Content item will actually print the code. Someone tried to buy the digital version of the new football game and no code printed, yet it wasn't allowed to be returned.

 

[Hardlinesmaster]

There needs to be more security in place that ensures that a Code 2 Content item will actually print the code. Someone tried to buy the digital version of the new football game and no code printed, yet it wasn't allowed to be returned.

Ea games was part in crowdstrike thing.

 

[idkwhattodo]

ya’ll ignore me i asked this in the wrong thread

 

[Mikuhl]

Ea games was part in crowdstrike thing.

The register should ping the endpoint though and reserve a code until the transaction completes. No reason it should be doing it as the receipt prints.

 

[TurgetCirkl]

There needs to be more security in place that ensures that a Code 2 Content item will actually print the code. Someone tried to buy the digital version of the new football game and no code printed, yet it wasn't allowed to be returned.

agreed.

While we’re at it can we talk about how there hasn’t been 1 meaningful update to new pos in like 2 years?

 

[employee 626]

agreed.

While we’re at it can we talk about how there hasn’t been 1 meaningful update to new pos in like 2 years?

Produce lookup and turning off cash on SCO are the only memorable updates

 

[TurgetCirkl]

Produce lookup and turning off cash on SCO are the only memorable updates

 

[TurgetCirkl]

Check the weekly action update, they FINALLY made exchanges again! Its not as good as before but we'll take it for now

 

[TurgetCirkl]

After looking at it more deeply it seems like even corporate knows how underbaked this solution is.

You can only do even exchanges, Now if you're a nerd like me you're thinking what does this mean?
To my understanding, it will verify the item the guest wants to exchange it with is the same item but in a different variant.

For example, I buy a specific goodfellow shirt thats blue in L and I can exchange it for the same type shirt in Orange and XL, and the POS will automatically honor the price the guest previously paid.
Its.... Fine, but for a chainwide software rollout for such a huge company for a tool they've been developing for what 6 years now? I really don't understand what's taking them so long to do something like this. I hate to say it like this but is it seriously rocket science to add exchanges?