Amanda Cantwell
Service Advocate
- Joined
- Mar 27, 2017
- Messages
- 6,586
All good points. I think 99% of refund overrides wouldn’t be needed if A) POS was more stable and didn’t crash or glitch on recommended refund and B) we could choose a custom amount of the refund to go onto a GC rather than all or nothingAs long as Team Members are trained what and when to override or not will help. When Walmart did it's "Great Workplace" transition, All Cashier's "security level" (Level of access on the register) was bumped up to Customer Service Manager (CSM) and all Academy Trainers and Team Leads where bumped up to Salaried Manager level (literally called 'Manager') and Sales Floor Team Associates got access to basic overrides on the generic "Associate" Level and so far it hasn't become a disgusting override tire fire that AP was afraid it was going to become, and it makes it easier on me, because as the closing Manager Up Front who is 99% of the time running the front on my own, I can't get to everyone who needs an override and I can trust my Cashiers to make the right call.